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- Tasks: Schedule repairs, allocate operatives, and ensure timely job completion.
- Company: Join Mears, the UK's leading provider of repairs and maintenance services.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a supportive work environment.
- Why this job: Make a real difference in your community by ensuring efficient repairs.
- Qualifications: GCSEs in English and Maths, strong IT skills, and customer service experience.
- Other info: Dynamic role with opportunities for growth and development in a fast-paced team.
The predicted salary is between 24000 - 36000 £ per year.
Annual salary: up to £30,000.00
Location: Brentwood
Full time / Permanent
Salary: £30,000 Per Annum
Hours: 42.5 hours Monday - Friday
Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
A bit about our branch, the Task Team (Central), along with our South Team (Based in Essex) and our North Team (Based in Durham). Our team helps mobilise, demobilise and support contracts throughout the whole of Mears. We provide support for contracts that are understaffed, have works in progress that need reducing. We mainly carry out repairs on Day to Day/Response works, but we are occasionally used for Voids and Planned also. This means we can work on any contract within Mears who needs assistance; our main areas for works are: Birmingham, Coventry, Derby, Leicester, Nottingham and Stoke on Trent along with surrounding areas, with sometimes staying away/travelling to assist on contracts. With the Task Team (Central) we are looking to mobilise 12 Operatives, 1 Planner and 1 Supervisor to create this new branch within Mears and help assist branches that need it.
Duties:
- Schedule operatives to ensure resources are used effectively and repairs are delivered on time.
- Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
- Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
- Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
- Work closely with administrators, supervisors, and contractors to ensure a seamless service.
- Cover for other planners when needed and attend meetings or training sessions as required.
- Follow company policies and Health & Safety requirements at all times.
- Assist with reporting and performance monitoring to ensure KPIs and targets are met.
- Help prioritise emergency and urgent jobs to minimise disruption for residents.
- Maintain accurate records, data, and documentation for audits and compliance.
- Support continuous service improvements by suggesting ways to streamline planning and scheduling.
- Provide general administrative support to the repairs team when required.
Role Criteria:
- Experience in the above role with similar or the same duties.
- GCSE (or equivalent) in English & Maths.
- Experience working in a fast-paced, pressurised environment.
- Strong IT skills with the ability to use job management and scheduling systems.
- Excellent time management, organisational, and communication skills.
- A customer-first approach with the ability to handle challenging situations.
- Knowledge of repairs and maintenance processes.
- Experience scheduling and planning multi-trade repairs using an ICT appointing tool.
Benefits:
25 days annual leave plus
Planner in Canterbury employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Canterbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mears and understanding their values. Be ready to discuss how your skills align with their mission of delivering top-notch customer service and efficient repairs. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and ability to handle pressure, which are key for the Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mears team and contributing to their mission.
We think you need these skills to ace Planner in Canterbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planner role. Highlight your experience in scheduling and planning, and don’t forget to mention any relevant IT skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your customer-first approach aligns with our values at Mears. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: As a Planner, clear communication is key. In your application, demonstrate your ability to communicate effectively with different stakeholders. Share examples of how you've handled challenging situations in the past – we want to know how you keep everyone informed!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Mears Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with Mears' operations, especially how they manage repairs and maintenance. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As a Planner, organisation is key. Prepare examples from your past experiences where you've successfully managed schedules or prioritised tasks. Be ready to discuss how you handle tight deadlines and ensure that jobs are completed efficiently.
✨Communicate Clearly and Confidently
Since you'll be the link between residents, operatives, and colleagues, strong communication skills are essential. Practice articulating your thoughts clearly and professionally. You might even want to role-play potential scenarios to showcase your ability to handle challenging situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the Planner role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.