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- Tasks: Support residents and enhance community engagement through effective communication and service delivery.
- Company: Join Mears Group, a leader in social housing improvement and community support.
- Benefits: Enjoy 25 days leave, a company van, discounts, and volunteering opportunities.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service or community projects.
- Other info: Diverse and inclusive workplace with excellent career growth and support for all employees.
The predicted salary is between 24800 - 33600 £ per year.
Annual salary: up to £29,856.80
Liaison Officer Thanet Full Time Permanent Salary up to £29,856.80 per annum 42.5 hours per week Monday – Friday.
“Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio—enhancing homes, increasing energy efficiency, and making a real difference in communities.”
About the Role
As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.
Role Criteria
- Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience
- Experience of handling multiple tasks in a high volume in a rapidly changing environment
- Coordinate and deliver all customer operational related tasks and communication materials as appropriate
- Ensure customer appointments are attended on time and to standard
- Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively
- Support customer engagement activities across all channels
- Support Customer Service Centre with resolution of front-line complaints and queries
- Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations
- Convey accurate and timely information to customers and operational team, in clear simple terms
- Ensure customers opinions are acknowledged and feedback into operational teams – champion customer insight solution
- Experience of developing and delivering service improvements
- Experience of partnership /alliance /collaborative working
- Good time management, planning & organisational skills
- Experience of working with computerised systems
- Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills
- Experience of delivering community projects
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Company Van and Fuel Card
- Uniform
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Resident Liaison Officer in Broadstairs employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Broadstairs
✨Tip Number 1
Get to know the company! Research Mears Group and their community projects. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with customers effectively. Role-play scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, our team is here to support you every step of the way!
We think you need these skills to ace Resident Liaison Officer in Broadstairs
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Resident Liaison Officer role. We want to see how you can contribute to our mission of enhancing homes and communities!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your written and verbal communication skills. Use clear and simple language in your application to reflect how you would engage with residents.
Highlight Relevant Experience: If you've worked in social housing or have experience in customer service, make sure to mention it! We love seeing candidates who understand the importance of community and can handle multiple tasks in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. Plus, it shows us you're keen on joining our team at Mears Group. We're here to support you every step of the way!
How to prepare for a job interview at Mears Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the SHDF retrofit programme and how it impacts the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with customers or managed expectations in previous roles. Be ready to demonstrate your ability to convey information clearly and positively during the interview.
✨Highlight Your Customer-Centric Approach
The job revolves around putting customers at the heart of everything. Think of specific instances where you've gone above and beyond for customers or improved service delivery. Sharing these stories will illustrate your commitment to customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle multiple tasks. Practice responding to potential situations you might encounter as a Resident Liaison Officer, such as managing complaints or coordinating customer appointments.
