At a Glance
- Tasks: Process referrals for ex-offenders and maintain communication with internal teams and external partners.
- Company: Mears Group is dedicated to supporting social value through community volunteering initiatives.
- Benefits: Enjoy 25 days annual leave, an annual Fun Day, and discounts through Mears Rewards.
- Other info: This is a full-time permanent role based in Durham.
- Why this job: Join a team that values social impact and offers comprehensive training in a fast-paced environment.
- Qualifications: Experience in office administration and the criminal justice sector is essential.
The predicted salary is between 29812 - 29854 £ per year.
Annual salary: up to £29,854.21
Location: Durham
Salary up to £29,812.57 per annum
Contract: Full time – Permanent
Hours: 40hrs per week, Monday to Friday
About the Role
The Accommodation Coordinator will be responsible for processing referrals for ex-offenders leaving prison, ensuring timely and accurate handling of accommodation requests. The role involves reviewing referrals, drafting and issuing correspondence, and maintaining regular communication via email with internal teams and external partners. You will work confidently across Microsoft platforms to update records, manage bed-space reports, and handle sensitive data in line with information-sharing and confidentiality requirements. Although allocation decisions are made elsewhere, you will be responsible for updating internal systems, including VECO, to reflect placements and changes. The post also requires completing risk assessments; comprehensive training will be provided, but candidates must be comfortable assessing and managing risk within a criminal justice setting.
Key Criteria
- Provide excellent customer service, ensuring a positive experience for service users
- Demonstrate previous experience working in an office administration environment
- Confidently make and answer phone calls as part of daily coordination
- Carry out administrative duties with accuracy and attention to detail
- Be IT literate, with strong proficiency in Microsoft platforms (e.g. Outlook, Excel, Teams)
- Communicate effectively with colleagues, stakeholders, and service users, showing strong interpersonal skills
- Confidence and ability to work in a fast-paced environment
- Experience working within the criminal justice sector
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Access to EAP Counselling sessions
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Accommodation Co-ordinator in Brandon employer: Mears Group
Mears Group, located in Durham, offers a supportive work environment with 25 days of annual leave and family-friendly policies. The team is committed to social value, encouraging employees to engage in community volunteering.
