Mears Group is seeking a Customer Liaison Officer in Birmingham to support planned and capital maintenance within social housing. You will deliver front-line customer service, coordinate communications, and ensure appointments and updates are delivered on time to tenants and clients.
The role emphasises proactive customer engagement, clear updates, and collaboration with local teams to uphold high standards and KPIs throughout works.
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Resident Experience & Customer Liaison Officer in Birmingham employer: Mears Group
Mears Group is an excellent employer, offering a dynamic work environment in Dartford that prioritises employee growth and development. With a strong commitment to service excellence, employees benefit from hands-on leadership opportunities, a supportive team culture, and the chance to make a meaningful impact in the community through high-quality maintenance services.
