At a Glance
- Tasks: Support gas compliance and operations with accurate record keeping and excellent service delivery.
- Company: Join Mears Group, a leader in community-focused repairs and maintenance.
- Benefits: Enjoy 25 days leave, staff perks, and volunteering opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Be part of a major project impacting thousands of homes in Birmingham.
- Qualifications: Experience in administration, strong IT skills, and a customer-first approach.
The predicted salary is between 28186 - 28186 £ per year.
Annual salary: up to £28,186.33
Location: Birmingham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent
42.5 hours per week
Join us on our new, exciting contract with Birmingham City Council. Mears Group has been awarded a major new 10‑year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.
About the Role
We are looking for a motivated and organised Gas Administrator to join our dedicated team in Birmingham. You will play a key role in supporting the gas compliance and operations team, ensuring smooth administration, accurate record keeping and excellent service delivery to residents, clients and colleagues.
Duties
- Manage and maintain gas compliance records, ensuring all servicing and safety checks are accurately recorded
- Schedule and coordinate gas servicing, breakdowns and remedial works with operatives and subcontractors
- Monitor compliance trackers to ensure all properties meet legislative requirements
- Liaise with residents to arrange appointments, providing clear communication and excellent customer service
- Raise and process works orders, ensuring all job information is accurate and up to date
- Support the wider gas and maintenance team with general administrative duties
- Track outstanding works and follow up to ensure completion within required timescales
- Work closely with supervisors and engineers to ensure efficient planning and job allocation
- Maintain accurate documentation and ensure all systems are updated in real time
- Respond to customer queries and resolve issues in a timely and professional manner
- Assist with reporting, audits and compliance checks
- Ensure all processes are carried out in line with company procedures and health & safety requirements
Role Criteria
- Previous experience in a Gas Administrator role or similar position
- GCSEs (or equivalent) in English and Maths
- Experience working in a fast paced, pressurised environment
- Strong IT skills with the ability to use job management, compliance and scheduling systems
- Excellent time management, organisational and communication skills
- A customer first approach with the ability to handle challenging situations
- Good knowledge of repairs, maintenance and gas servicing processes
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Access to EAP Counselling sessions
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive; we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Administrator in Birmingham employer: Mears Group
Mears Group is an exceptional employer, offering a supportive and inclusive work culture in Birmingham, where you can thrive as a Gas Administrator. With a commitment to employee growth, we provide 25 days of annual leave, volunteering opportunities, and various staff perks, ensuring a rewarding work-life balance while contributing to meaningful community projects. Join us in making a difference through our significant partnership with Birmingham City Council, where your role will directly impact the lives of residents across the city.
