At a Glance
- Tasks: Support customers in their housing journey and manage property allocations.
- Company: Join Mears Group, a leader in housing management across the UK.
- Benefits: Enjoy 25 days leave, car allowance, and discounts on groceries and holidays.
- Other info: Diverse and inclusive workplace with opportunities for community volunteering.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in lettings or estate agency and strong customer service skills.
The predicted salary is between 32068 - 32068 € per year.
Annual salary: up to £32,068.42
Location: Basingstoke
Salary: £32,068.42 per annum plus £3,500 car allowance
Contract: Full time, 12-month fixed term contract
Hours: Full time, 37.5 hours, Monday to Friday, 8.30am – 5pm.
We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About the Role:
We are looking for a Property Advisor to deliver a frontline housing service, supporting customers at various stages of their tenancy journey. This role plays a key part in sourcing, assessing and allocating properties to ensure contractual targets are achieved while maintaining a high standard of customer service. Working primarily from the Basingstoke office, you will manage a varied caseload and build strong relationships with property providers and partners. Occasional travel to properties and alternative areas nationally may be required.
Key responsibilities include:
- Building relationships with letting agents and landlords
- Procuring properties in line with scheme requirements
- Managing a caseload of applications to secure suitable accommodation
- Managing a portfolio of housing stock and allocating appropriate accommodation
- Ensuring accurate and up to date records through case updates and stock audits
- Delivering regular reporting and escalating risks as appropriate
- Developing relationships with new and existing property providers and third parties
- Supporting colleagues and undertaking ad hoc projects when required
- Ensuring compliance with Mears code of conduct, contractual terms and group policies and procedures
Role Criteria:
- Experience within lettings or estate agency
- Strong customer service experience
- Ability to manage a large workload and work under pressure
- Good organisational and administrative skills
- Full UK driving licence
Benefits we can offer you:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Access to EAP Counselling sessions
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Property Advisor in Basingstoke employer: Mears Group
Mears Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and community engagement. With competitive benefits such as 25 days of annual leave, a car allowance, and opportunities for volunteering, employees can thrive both personally and professionally. Located in Basingstoke, the role of Property Advisor not only allows for meaningful contributions to housing solutions but also fosters strong relationships within the community, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Property Advisor in Basingstoke
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property sector. Attend local events, join online forums, or even hit up social media groups. The more connections we make, the better our chances of landing that Property Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or contacts, have a quick elevator pitch ready. We want to showcase our experience in lettings and customer service, so let’s make it count!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows we’re keen and professional. Plus, it keeps us fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep track of our progress and any updates directly from there. Let’s make sure we don’t miss out on this opportunity!
We think you need these skills to ace Property Advisor in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Advisor role. Highlight your experience in lettings or estate agency and showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping people find homes and how your skills align with our mission. Keep it concise but impactful – we love a good story!
Showcase Your Organisational Skills:Since this role involves managing a varied caseload, make sure to highlight your organisational and administrative skills in your application. We need someone who can juggle tasks like a pro, so let us know how you do it!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, if you have any questions, we're just an email away to help you out!
How to prepare for a job interview at Mears Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Property Advisor inside out. Familiarise yourself with housing management services, the importance of building relationships with landlords and letting agents, and how to manage a caseload effectively. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service experience is crucial for this role, prepare examples from your past work where you've gone above and beyond for customers. Think about specific situations where you resolved issues or built rapport with clients. This will demonstrate your ability to handle the demands of the job and maintain high standards of service.
✨Be Organised and Ready to Multi-task
The Property Advisor role involves managing a varied caseload, so it's essential to showcase your organisational skills. Bring a planner or notes to the interview that outline how you prioritise tasks and manage your time effectively. You might even want to discuss any tools or methods you use to stay organised, as this will highlight your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the Property Advisor role faces. This shows that you're not just interested in the job but also in how you can contribute to the team's success. Plus, it gives you a chance to assess if the company is the right fit for you!
