At a Glance
- Tasks: Lead a high-performing team in social housing repairs and maintenance.
- Company: Join a forward-thinking company committed to social value and community impact.
- Benefits: Enjoy a competitive salary, generous leave, and family-friendly policies.
- Other info: Embrace a culture of innovation and teamwork with excellent career growth opportunities.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in contract management and leading diverse teams is essential.
The predicted salary is between 70000 - 70000 £ per year.
Summary
Annual salary up to £70,000. Location: Dover. Contract type: Full-time, Permanent.
About the Role
We are seeking an experienced General Manager to oversee a local Social Housing Repairs & Maintenance contract in Dover, ensuring the business operates on sound operational and commercial principles.
The role drives a high‑performing culture, fosters professional client relationships, and embeds a customer‑focused ethos across the team.
Clear leadership, mentoring and motivation to the branch team, setting strategic targets and objectives, and leading by example.
Key Responsibilities
- Develop sustainable client and stakeholder relationships.
- Ensure exceptional customer engagement and maintain compliance with health and safety regulations.
- Manage performance against P&L targets, monitor KPIs, and uphold governance and risk management processes.
- Embed company values and procedures through monthly Branch/Contract meetings, annual appraisals, and annual staff surveys.
- Utilise business systems such as MCM, MSP, Dashboards, Workday, and compliance plans.
- Lead and drive a high‑performing team across technical, trades and administrative staff.
Essential Criteria
- Demonstrable strong understanding of the principles of contract/project management.
- Experience leading and managing a team of technical, trades and administrative staff.
- Ability to manage, support and resolve personnel issues.
- Ability to work productively in a pressurised environment, acting decisively while maintaining high service level.
- Genuine understanding of industry and service delivery to a range of clients.
- IT literate, utilising Microsoft packages.
- Experience in a Social Housing repairs and maintenance role.
- Experience of financial and commercial forecasting, including budgeting.
- Experience of working towards social value targets.
- Experience in developing sustainable client and stakeholder relationships.
- Proven track record in achieving, monitoring and managing performance targets.
- Excellent communication skills and ability to influence internally and externally.
- Strong organisational skills and ability to prioritise workloads.
- Ability to proactively manage and analyse data.
- Management of complaints that are promptly resolved and dealt with appropriately.
- Detailed and up‑to‑date knowledge of health and safety practices.
- UK full current driving licence.
- Preferred Criteria
- SMSTS qualification.
- HNC/HND Building Studies qualification or equivalent experience.
- A Level 4/5 qualification in Leadership & Management or willingness to work towards it.
Benefits
- 25 days annual leave plus bank holidays.
- Car allowance (family‑friendly policies).
- Volunteering leave.
- Mears Rewards – discounts of up to 10% on groceries, holidays, eye test vouchers, share save scheme, and more.
- Annual Mears Fun Day.
- Family‑friendly policies.
- Employee Assistance Programme (EAP) counselling sessions.
- Employees need to be over 21, licence held for 3 months, fewer than 9 points for vehicle driving.
- All roles require entitlement to work within UK; no visa sponsorship offered.
- All roles subject to background, identity and security checks before commencement.
- Equal Opportunities and Diversity
All our roles require candidates to have the entitlement to work within the UK and Mears does not currently offer visa sponsorship.
We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.
These questions are optional and will not impact your ability to apply.
We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.
Company Values
Customers, Innovation, Teamwork, Responsibility.
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StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Aylesham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Mears Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Mears Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Mears Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Mears Group. Apply directly through us to stand out!
We think you need these skills to ace General Manager in Aylesham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Mears Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like General Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Mears Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Mears Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
