At a Glance
- Tasks: Support and maintain business systems, applications, and databases to ensure smooth operations.
- Company: Join Mears Group, a leading housing and care provider committed to community impact.
- Benefits: Enjoy a competitive salary, generous pension scheme, and family-friendly policies.
- Other info: Excellent training opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic IT team and make a real difference in system performance.
- Qualifications: Strong SQL skills and experience in application support or customer service required.
The predicted salary is between 36138 - 36138 £ per year.
Annual salary: up to £36,137.50
Location: Hybrid
Contract: Permanent, Full Time, 40 hours per week
Salary: £36,137.50 per annum plus Mears benefits package
Mears Group is one of the UK’s leading housing and care providers, delivering services that make a positive difference to the communities we serve. We are committed to investing in our people, providing opportunities for development and creating an inclusive environment where everyone can thrive.
About the Role:
We are looking for an Application Support Analyst to join our IT team and play a key role in supporting and maintaining the systems, applications and databases used across the Group. This is an excellent opportunity for someone with strong SQL and application support experience who enjoys troubleshooting technical issues, improving system performance and delivering excellent customer service. In this role, you will work closely with colleagues across the business to investigate incidents, resolve application issues and support the ongoing development and optimisation of critical business systems. You will help ensure systems perform effectively, data quality is maintained and users receive a high standard of support.
Duties:
- Support and maintain business systems, applications and databases, ensuring they operate effectively and meet business needs.
- Monitor, prioritise and escape tickets through ServiceNow in line with SLAs and security requirements.
- Investigate incidents and system errors, working with users to identify and implement solutions.
- Apply data fixes and support process improvements to resolve application issues.
- Configure application settings to meet business requirements.
- Monitor system performance and error logs to identify issues and improvement opportunities.
- Contribute to improving data quality, system performance and operational efficiency.
- Record enhancements and feedback to support continuous improvement.
- Collaborate with colleagues to deliver high-quality technical and customer support.
Key Criteria:
- Strong knowledge and experience of database tools including SQL and SSMS
- Experience within an application support, helpdesk or customer service environment
- Excellent communication and presentation skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office applications
Preferred but not essential:
- GCSE qualification in IT, Computer Science or equivalent
- Excellent communication and presentation skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office applications
Benefits:
- Family friendly policy to include enhanced maternity/paternity leave and much more.
- Generous Pension Scheme
- Sick Pay
- Refer a friend scheme (total award £1000)
- Share saver scheme
- Eye test vouchers
- Employee Assistance Programme (Access to Free counselling service)
- Wellbeing service (Access to trained mental health & wellbeing advisors)
- Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch
- Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers
- Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
- Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Application Support Analyst employer: Mears Group
Mears Group is an excellent employer, offering a supportive work culture that prioritises safety and compliance in the field. With generous benefits such as a company van, fuel card, and 25 days of annual leave plus bank holidays, employees are encouraged to maintain a healthy work-life balance while growing their skills in a dynamic environment across Northeast England.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mears Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mears Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mears Group!
✨Direct Apply to Mears Group
Let's not forget to apply directly through the Mears Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mears Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mears Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mears Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
