Housing Support Officer
Location – Covering Area 2 – Angus, Dundee, Falkirk and Fife
Salary – up to £29,856.80 per annum, including company vehicle and fuel card or £3,500 company car allowance
Contract – Full time, Permanent, 40 hours per week, Monday to Friday
Over‑the‑clock (OOH) duties – One week per 12 months, standby, paid at £30 per weekday and £50 per weekend day; additional duty to attend properties or service users on OOH paid at 1.5×.
About the Role
We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right‑to‑work application process with the Home Office. You will provide practical and emotional support, address safeguarding and welfare needs, monitor wellbeing and keep accurate records for compliance. The role involves coordinating move‑ins, move‑outs, voids and inspections, monitoring compliance with key performance indicators and identifying and managing risks. Through regular assessments and engagement you will identify service users’ support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place.
The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users.
Role Criteria
- Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
- Provide practical and emotional support to individuals and families
- Identify needs and put in place support packages to promote independence
- Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
- Carry out risk assessments and maintain accurate records for audits and compliance
- Communicate effectively with colleagues, service users, local authorities and partner organisations
- Maintain professional boundaries while being approachable, empathetic and supportive
- Work independently, showing resilience and initiative
- Be flexible and willing to travel between sites
- Hold a full UK driving licence
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day
- Volunteering leave – paid volunteering in the community
- Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, share save scheme and more
- Family friendly policies
- Company vehicle and fuel card
- Access to EAP counselling sessions
Required Qualifications
- Fluency in English
EEO & Inclusion Statements
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
We are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer and support the Armed Forces Covenant. We have achieved the Gold Award in the Defence Employer Recognition Scheme and hold an Endorser Award for the Career Transition Partnership.
We invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not affect your ability to apply.
