Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable individuals in finding stable housing and managing their well-being.
- Company: Mears Group PLC is dedicated to making a positive impact in the community.
- Benefits: Enjoy 25 days annual leave, a company car, and discounts on groceries and holidays.
- Why this job: Make a real difference in people's lives while enjoying a dynamic and supportive work environment.
- Qualifications: Experience with vulnerable individuals and strong communication skills are essential.
- Other info: Join a diverse team committed to social mobility and community support.
The predicted salary is between 24600 - 31200 ÂŁ per year.
Join to apply for the Resident Welfare Officer role at Mears Group PLC
5 days ago Be among the first 25 applicants
Join to apply for the Resident Welfare Officer role at Mears Group PLC
Get AI-powered advice on this job and more exclusive features.
Resident Welfare Officer
Annual salary: up to ÂŁ28,917.00
Resident Welfare Officer
Location: Hull/Bridlington & Humber area
Full-time, Permanent Role
Salary: Up to ÂŁ28,917 per annum, plus a company car!
Are you passionate about making a real difference in people\’s lives? Do you thrive in a role where no two days are the same? If so, we have the perfect opportunity for you! Mears Housing Management is seeking dedicated and compassionate Resident Welfare Officers to help vulnerable individuals avoid homelessness and move into settled accommodation.
As a Resident Welfare Officer, you will play a vital role in providing hands-on, pastoral, floating support to service users. Your mission will be to support them in managing and sustaining their interim accommodation while helping them navigate their pathway to a stable home.
About The Role
The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs. This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.
This position is a fieldbased role, it does come with a Company Car to cover the required patch. Holding a full UK driving license is a requirement for this position.
What You’ll Be Doing
- Conducting face-to-face support sessions, covering health, finance, repairs, and the move-on process.
- Identifying and reporting any safeguarding concerns.
- Keeping detailed records and reporting incidents as necessary.
- Managing your own diary efficiently and working independently.
- Overseeing a portfolio of properties, ensuring maintenance and repairs are reported and completed.
- Carrying out general cleans and ensuring quick turnaround of properties when service users move out.
- Checking completed maintenance work and planning further support needs.
- Assisting service users with appointments and other essential tasks.
- Arranging food parcels and other necessities.
- Maintaining strong working relationships with probation services, liaising with them at least weekly.
Role Criteria
- Experience working with vulnerable individuals or in a housing/welfare support role.
- Strong communication and interpersonal skills to communicate effectively with colleagues and clients both face-to-face and by phone/email
- Ability to manage multiple responsibilities while maintaining a high standard of service.
- A proactive, compassionate, and empathetic approach to problem-solving.
- Full UK driving license (company car provided!)
- Strong organisational skills and the ability to work independently.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Company Car and fuel card
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment. You will need to provide ID, references, proof of address, and evidence of UK residency for the past 5 years.
Apply below or to discuss your application further; contact:
Lauren Bellini (lauren.bellini@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Facilities Services
Referrals increase your chances of interviewing at Mears Group PLC by 2x
Sign in to set job alerts for “Welfare Officer” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Resident Welfare Officer employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Welfare Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable individuals in housing situations. Understanding their needs will help you demonstrate your empathy and problem-solving skills during any interviews.
✨Tip Number 2
Network with professionals in the housing and welfare sector. Attend local events or join online forums to connect with others who work in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for role-specific scenarios that may come up in interviews. Think about how you would handle various situations, such as supporting someone facing homelessness or managing multiple responsibilities, to showcase your practical skills.
✨Tip Number 4
Research Mears Group PLC and their values. Being able to articulate how your personal values align with theirs, especially regarding social responsibility and community support, can set you apart from other candidates.
We think you need these skills to ace Resident Welfare Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Welfare Officer. Familiarise yourself with the key tasks mentioned in the job description, such as providing support to vulnerable individuals and managing administrative duties.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any work with vulnerable individuals or in housing support roles. Emphasise your communication skills and ability to manage multiple responsibilities effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by service users. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mears Group PLC
✨Show Your Passion for Helping Others
As a Resident Welfare Officer, your role is all about making a difference in people's lives. Be sure to express your passion for helping vulnerable individuals during the interview. Share personal experiences or stories that highlight your commitment to social welfare and how you’ve positively impacted others.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully communicated with clients and colleagues in the past. Use examples that showcase your ability to listen actively, convey information clearly, and build rapport with diverse individuals.
✨Highlight Your Organisational Abilities
The job requires managing multiple responsibilities simultaneously. Be ready to talk about your organisational skills and how you prioritise tasks. You might want to share specific tools or methods you use to keep track of your workload and ensure that nothing falls through the cracks.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and empathy. Think about potential challenges you might face as a Resident Welfare Officer and how you would handle them. Practising these scenarios can help you articulate your thought process and demonstrate your proactive approach.
