Resident Welfare Officer

Annual salary: up to £28,917.00

Resident Welfare Officer

Crewe

Full-time, Permanent Role

Salary of up to £28,917, plus a company car!

Mears Housing Management are seeking a Resident Welfare Officer to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness, and move into settled accommodation. Pastoral, floating support will be required to support the management and sustainment of interim accommodation and to support a pathway to settled accommodation.

About the Role

The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs.

1. Diary and Property Management: Arrange your own schedule, managing a portfolio of property inspections, and checking on completed work.
2. Planning and Support: Support service users with health, finance, repairs, and the move-on process.
3. Appointments and Referrals: Assist with service users\’ appointments and make necessary referrals, including fallback support as needed.
4. Food and Basic Needs: Arrange food parcels and ensure service users have access to essential resources.
5. Accommodation Support: Help find and arrange accommodation options for service users.
6. Communication: Regularly interact with service users via face-to-face meetings and telephone calls, alternating throughout the month. This includes making sure service users attend their appointments.
7. Repairs and Maintenance: Raise work orders for repairs needed in properties (such as voids).

This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.

This role does come with a Company Car, as your main patch will be covering Crewe with scope to assist across the Northwest CAS3 Contract. For office days, you will attend the Manchester branch.

Role Criteria

This role forms part of the front-line service team delivering to a vulnerable client group.

You will need:

• Demonstrable experience of working in a similar based role
• Experience of working with vulnerable and diverse client groups
• Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking, etc.
• Ability to identify individuals and family needs and recognise the required support packages to maintain independence
• Great communicator, ability to communicate effectively with colleagues and clients.
• Ability to work under own initiative.
• Strong IT skills—experience with MS packages
• Ability to manage conflict
• You will be supportive, trustworthy, a good listener, approachable, and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others
• Full UK Driving License

All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – organized as a thank you from the Executive team for all the hard work!
• Volunteering Leave – supports employees to undertake paid volunteering in the community, supporting our social value commitment.
• Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share Save scheme, and more
• Family-friendly policies
• Company Car for both work and personal use, Fuel Card, and PPE

Candidates should be aware that all roles are subject to relevant DBS/Security checks before employment. To work on this contract, you need to have lived and worked in the UK for the last 5 years to pass all security checks.

Apply below or contact:

Lauren Bellini (lauren.bellini@mearsgroup.co.uk)

If you need help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We also hold an Endorser Award for the Career Transition Partnership, recognizing our commitment to veterans transitioning into civilian careers.

In our effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is optional and will not impact your application.

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