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- Tasks: Support vulnerable individuals in finding stable housing and managing their well-being.
- Company: Join Mears Housing Management, dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, a company car, and discounts on groceries and holidays.
- Why this job: Make a real impact while enjoying a dynamic work environment and supportive culture.
- Qualifications: Experience with vulnerable individuals and strong communication skills are essential.
- Other info: Full UK driving license required; we value diversity and support social mobility.
The predicted salary is between 23000 - 29000 £ per year.
Annual salary: up to £29,856.80
Resident Welfare Officer
Location: Redcar/Cleveland/Stockton and Hartlepool – Field based
Salary up to £29,856.80 per annum plus a company car or £3,500 car allowance
Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am – 5pm. Expected to be on patch by 8.30am
Exception to take part in the OOH rota. 1 in 7 weeks covering Monday to Monday
About the Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front‑line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.
- Manage your own diary and property portfolio
- Carry out property inspections
- Raise work orders for repairs (including void properties) and follow up on completed work
- Balance administrative responsibilities with direct support work
- Maintain regular contact with service users through face‑to‑face visits and telephone calls
- Encourage engagement with appointments and support services
- Support service users with health, finances, repairs, and the move‑on process
- Assist with appointments and referrals, including providing fallback support where necessary
- Help service users find and secure appropriate accommodation
- Arrange food parcels and ensure access to essential resources
- Assess individual and family needs and identify appropriate support packages to maintain independence
- Contribute to a front‑line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
- Incident reporting where welfare concerns occur and identify any safeguarding issues
- Clean void properties to turn around
Role Criteria
- Demonstrable experience in a similar role within housing, support, or welfare services
- Strong communication skills with both clients and colleagues
- Ability to manage conflict and challenging situations effectively
- Proficiency in Microsoft Office and general IT competence
- Ability to work independently and use your own initiative
- Good understanding of local support services and housing pathways
- Strong focus on safeguarding
- Strong time management and ability to balance competing priorities
- A full UK Driving Licence (essential for travel between properties and appointments)
- Naturally supportive, trustworthy, empathetic, and patient approach
- Resilience, teamwork
- Strong organisational skills and attention to detail
- Flexible to travel across The North East where required
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Company Car – for both work and personal use, Fuel Card and PPE
To drive a Mears vehicle, you must be aged over 21 have held your licence for over 3 months and have less than 9 points.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
Apply below or to discuss your application further; contact:
Beth Dunford (beth.dunford@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). To coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
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Resident Welfare Officer employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Welfare Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable individuals in housing situations. Understanding their needs will help you demonstrate your empathy and problem-solving skills during interviews.
✨Tip Number 2
Network with professionals in the housing and welfare sector. Attend local events or join online forums to connect with others who work in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for role-specific scenarios that may come up in interviews. Think about how you would handle various situations involving service users, such as managing crises or coordinating support services, to showcase your practical skills.
✨Tip Number 4
Research Mears Housing Management's values and community initiatives. Being able to discuss how your personal values align with theirs can set you apart and show your genuine interest in the role and the company.
We think you need these skills to ace Resident Welfare Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Welfare Officer. Familiarise yourself with the key tasks mentioned in the job description, such as providing support to vulnerable individuals and managing administrative duties.
Tailor Your CV: Customise your CV to highlight relevant experience in housing or welfare support roles. Emphasise your communication skills, organisational abilities, and any previous work with vulnerable individuals to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by vulnerable individuals. Use specific examples from your past experiences to demonstrate how you can contribute to the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mears Group PLC
✨Show Your Passion for Helping Others
As a Resident Welfare Officer, your role is all about making a difference in people's lives. Be sure to express your passion for helping vulnerable individuals during the interview. Share personal experiences or stories that highlight your commitment to social welfare.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully communicated with clients and colleagues in the past. Use examples that showcase your ability to listen actively and convey information clearly, both face-to-face and through other channels.
✨Highlight Your Organisational Abilities
The job requires managing multiple responsibilities and maintaining detailed records. Be ready to talk about your organisational skills and how you prioritise tasks. Consider sharing specific tools or methods you use to stay organised and efficient in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle various situations. Think of scenarios related to housing support, safeguarding concerns, or working with service users. Practising your responses will help you feel more confident during the interview.