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- Tasks: Support vulnerable individuals in finding stable housing and managing their well-being.
- Company: Join Mears Housing Management, dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, a company car, and discounts on groceries and holidays.
- Why this job: Make a real impact while enjoying a dynamic work environment and supportive culture.
- Qualifications: Experience with vulnerable individuals and strong communication skills are essential.
- Other info: Full UK driving license required; we value diversity and support social mobility.
The predicted salary is between 23000 - 29000 £ per year.
Join to apply for the Resident Welfare Officer role at Mears Group PLC.
Annual salary: up to £28,917.00 per annum plus a company car.
Location: Covering Tees Valley – Stockton, Hartlepool, Middlesbrough and Redcar area.
Contract: Full‑time, permanent.
About The Role
Mears Housing Management seeks a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This front‑line role combines administrative, practical and pastoral responsibilities. You will provide floating support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.
Role Responsibilities & Essential Criteria
- Manage diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work.
- Balance administrative responsibilities with direct support work, demonstrating flexibility, time management and a commitment to service delivery.
- Proficiency in Microsoft Office and general IT competence.
- Maintain regular contact with service users through face‑to‑face visits and telephone calls, encouraging engagement with appointments and support services.
- Support service users with health, finances, repairs and the move‑on process, using empathy, problem‑solving skills and a practical approach to meet individual needs.
- Assist with appointments and referrals, providing fallback support when necessary; understand local services and work independently.
- Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively.
- Arrange food parcels and ensure access to essential resources.
- Contribute to a front‑line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking and offending histories.
- Assess individual and family needs and identify appropriate support packages to maintain independence; be naturally supportive, trustworthy, empathetic and patient.
- Demonstrable experience in a similar role within housing, support or welfare services.
- Strong communication skills with both clients and colleagues; ability to manage conflict and challenging situations.
- Full UK driving licence – essential for travel between properties and appointments.
Benefits We Can Offer You
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day.
- Volunteering leave – paid volunteering in the community.
- Staff perks with Mears Rewards: discounts up to 10% on groceries, holidays, eye‑test vouchers, share‑save scheme and more.
- Family‑friendly policies.
- Company car for both work and personal use, fuel card and PPE.
To drive a Mears vehicle you must be aged over 21, have held your licence for over 3 months and have less than 9 points.
As part of the recruitment process for this role, we will carry out a background, identity, security clearance and BPSS check. For these checks we will require relevant identification, including proof of address, references, a valid passport and proof that you have lived in the UK for the last five years.
Apply below or to discuss your application further; contact: Lauren Bellini (lauren.bellini@mearsgroup.co.uk).
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer and ensure equal opportunities for all. We proudly support the Armed Forces Covenant and hold the Gold Award in the Defence Employer Recognition Scheme. We also support the Career Transition Partnership and are committed to veterans transitioning into civilian careers.
To promote social mobility, applicants are invited to voluntarily share their background information during application stages to help us better understand diverse experiences. These questions are optional and will not impact your ability to apply.
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Resident Welfare Officer employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Welfare Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable individuals in housing situations. Understanding their needs will help you demonstrate your empathy and problem-solving skills during interviews.
✨Tip Number 2
Network with professionals in the housing and welfare sector. Attend local events or join online forums to connect with others who work in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for role-specific scenarios that may come up in interviews. Think about how you would handle various situations involving service users, such as managing crises or coordinating support services, to showcase your practical skills.
✨Tip Number 4
Research Mears Housing Management's values and community initiatives. Being able to discuss how your personal values align with theirs can set you apart and show your genuine interest in the role and the company.
We think you need these skills to ace Resident Welfare Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Welfare Officer. Familiarise yourself with the key tasks mentioned in the job description, such as providing support to vulnerable individuals and managing administrative duties.
Tailor Your CV: Customise your CV to highlight relevant experience in housing or welfare support roles. Emphasise your communication skills, organisational abilities, and any previous work with vulnerable individuals to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by vulnerable individuals. Use specific examples from your past experiences to demonstrate how you can contribute to the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mears Group PLC
✨Show Your Passion for Helping Others
As a Resident Welfare Officer, your role is all about making a difference in people's lives. Be sure to express your passion for helping vulnerable individuals during the interview. Share personal experiences or stories that highlight your commitment to social welfare.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully communicated with clients and colleagues in the past. Use examples that showcase your ability to listen actively and convey information clearly, both face-to-face and through other channels.
✨Highlight Your Organisational Abilities
The job requires managing multiple responsibilities and maintaining detailed records. Be ready to talk about your organisational skills and how you prioritise tasks. Consider sharing specific tools or methods you use to stay organised and efficient in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle various situations. Think of scenarios related to housing support, safeguarding concerns, or working with service users. Practising your responses will help you feel more confident during the interview.
