At a Glance
- Tasks: Support residents and enhance community engagement through effective communication and service delivery.
- Company: Join Mears Group, a leader in social housing improvement and community support.
- Benefits: Enjoy 25 days leave, a company van, and discounts on groceries and holidays.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service or community projects.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Resident Liaison Officer – Gillingham, Dover and Thanet. Full Time Permanent. 42.5 hours per week, Monday – Friday. Salary up to £29,856.80 per annum. Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio—enhancing homes, increasing energy efficiency, and making a real difference in communities.
About The Role
As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.
Role Criteria
- Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience
- Experience of handling multiple tasks in a high volume in a rapidly changing environment
- Coordinate and deliver all customer operational related tasks and communication materials as appropriate
- Ensure customer appointments are attended on time and to standard
- Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively
- Support customer engagement activities across all channels
- Support Customer Service Centre with resolution of front-line complaints and queries
- Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations
- Convey accurate and timely information to customers and operational team, in clear simple terms
- Ensure customers opinions are acknowledged and feedback into operational teams – champion customer insight solution
- Experience of developing and delivering service improvements
- Experience of partnership /alliance /collaborative working
- Good time management, planning & organisational skills
- Experience of working with computerised systems
- Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills
- Experience of delivering community projects
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Company Van and Fuel Card
- Uniform
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Resident Liaison Officer in Ramsgate employer: Mears Group PLC
Mears Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and community engagement. As a Resident Liaison Officer in Gillingham, you will benefit from competitive pay, generous annual leave, and unique perks such as volunteering leave and staff discounts, all while making a meaningful impact on local communities through high-quality housing improvements. With a strong commitment to diversity and employee growth, Mears provides ample opportunities for professional development and fosters a collaborative environment where every voice is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Ramsgate
✨Tip Number 1
Get to know the company! Research Mears Group and their values, especially their commitment to community and customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to boost your confidence and ensure you can convey information clearly and positively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, if you have any questions, we’re here to support you every step of the way!
We think you need these skills to ace Resident Liaison Officer in Ramsgate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Resident Liaison Officer role. We want to see how you can contribute to our mission of enhancing homes and communities!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your written and verbal communication skills. Use clear and simple language in your application to reflect how you would engage with residents.
Highlight Relevant Experience:If you've worked in social housing or have experience in customer service, make sure to mention it! We love seeing candidates who understand the importance of community and can handle multiple tasks in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with Mears Group!
How to prepare for a job interview at Mears Group PLC
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the SHDF retrofit programme and how it impacts the community. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As this role involves a lot of customer interaction, be prepared to demonstrate your strong verbal and written communication skills. Think of examples where you've successfully managed customer expectations or resolved complaints, as these will highlight your ability to engage positively with residents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and time management skills. Prepare by thinking of past experiences where you had to juggle multiple tasks or handle a challenging situation, and be ready to explain how you approached it.
✨Emphasise Teamwork and Community Engagement
This position requires collaboration with local teams and community projects. Be ready to discuss your experience in partnership working and how you've contributed to community initiatives. Highlighting your commitment to enhancing community relationships will resonate well with the interviewers.
