Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents and ensure smooth communication throughout housing projects.
- Company: Mears Group, committed to community and social value.
- Benefits: 25 days leave, company van, discounts, and volunteering opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 24600 - 31200 £ per year.
Annual salary: up to £28,917.00
Resident Liaison Officer
Cambridge, Cottenham
Full Time Permanent
Salary up to £28,917 per annum
42.5 hours per week Monday – Friday
About the Role:
As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.
Role Criteria:
- Provide a front-line professional service to all customers – pro-actively deliver a positive face to face experience
- Experience of handling multiple tasks in a high volume in a rapidly changing environment
- Coordinate and deliver all customer operational related tasks and communication materials as appropriate
- Ensure customer appointments are attended on time and to standard
- Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively
- Support customer engagement activities across all channels
- Support Customer Service Centre with resolution of front-line complaints and queries
- Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations
- Convey accurate and timely information to customers and operational team, in clear simple terms
- Ensure customers opinions are acknowledged and feedback into operational teams – champion customer insight solution
- Experience of developing and delivering service improvements
- Experience of partnership /alliance /collaborative working
- Good time management, planning & organisational skills
- Experience of working with computerised systems
- Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills
- Experience of delivering community projects
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Company Van and Fuel Card
- Uniform
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact: Francesca Swan (francesca.swan@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
#J-18808-Ljbffr
Resident Liaison Officer employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mears Group. Check out their social media and website to understand their values and community involvement. This will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to convey information clearly. Try role-playing with a friend or family member to get comfortable with discussing customer service scenarios and how you'd handle them.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past where you managed multiple tasks effectively. Be ready to share these stories in your interview to demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and helps keep you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Resident Liaison Officer role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, as we appreciate good communication skills. Remember, we’re looking for someone who can engage effectively with customers!
Show Your Passion for Community Work: Since this role is all about supporting the local community, let us know why you’re passionate about community engagement. Share any relevant experiences that demonstrate your commitment to making a positive impact in people's lives.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we’re here to support you every step of the way!
How to prepare for a job interview at Mears Group PLC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the SHDF retrofit programme and how it impacts the community. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As this role involves a lot of customer interaction, be prepared to demonstrate your strong verbal and written communication skills. Think of examples where you've successfully managed customer expectations or resolved complaints, as these will highlight your ability to engage positively with clients.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities in a high-pressure environment. Practice responding to situations where you had to juggle multiple tasks or handle difficult customers, showcasing your time management and organisational skills.
✨Emphasise Teamwork and Collaboration
The role requires working closely with local teams and fostering positive relationships. Be ready to discuss your experience in collaborative projects and how you’ve contributed to team success. Highlighting your ability to work well with others will resonate with the interviewers.
