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- Tasks: Support residents and enhance community engagement through effective communication and service delivery.
- Company: Join Mears Group, a leader in social housing improvement with a commitment to community.
- Benefits: Enjoy 25 days leave, a company van, discounts, and a fun annual celebration!
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service or community projects.
- Other info: Diverse and inclusive workplace with opportunities for personal growth and volunteering.
The predicted salary is between 24600 - 31200 £ per year.
42.5 hours per week Monday – Friday
“Our Planned and Retrofit branch is at the forefront of delivering high‑quality improvement works across our portfolio—enhancing homes, increasing energy efficiency, and making a real difference in communities.”
Annual salary: up to £29,856.80
Position: Resident Liaison Officer
Location: Thanet
Employment type: Full Time Permanent
Hours: 42.5 hours per week Monday – Friday
About The Role
As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.
Role Criteria
- Provide a front‑line professional service to all customers – pro‑actively deliver a positive face‑to‑face experience
- Experience of handling multiple tasks in a high volume in a rapidly changing environment
- Coordinate and deliver all customer operational related tasks and communication materials as appropriate
- Ensure customer appointments are attended on time and to standard
- Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively
- Support customer engagement activities across all channels
- Support Customer Service Centre with resolution of front‑line complaints and queries
- Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations
- Convey accurate and timely information to customers and operational team, in clear simple terms
- Ensure customers opinions are acknowledged and feedback into operational teams – champion customer insight solution
- Experience of developing and delivering service improvements
- Experience of partnership / alliance / collaborative working
- Good time management, planning & organisational skills
- Experience of working with computerised systems
- Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills
- Experience of delivering community projects
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Company Van and Fuel Card
- Uniform
- Annual Mears Fun Day – our annual Fun Day is organised as a massive thank‑you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye‑test vouchers, Share‑save scheme, plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months, and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity and Security checks before commencement of employment.
Apply below or to discuss your application further; contact: Francesca Swan (francesca.swan@mearsgroup.co.uk)
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply.
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Resident Liaison Officer employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mears Group. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for a Resident Liaison Officer role, like how you handle customer complaints or manage multiple tasks. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! As a Resident Liaison Officer, you'll need to engage with customers effectively. During your interview, share examples of how you've successfully communicated with clients in the past. This will demonstrate your ability to put customers at the heart of everything you do.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Resident Liaison Officer role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so use simple language to convey your thoughts. Remember, we’re looking for strong communication skills, so let that shine through!
Show Your Passion for Community Work: Since this role is all about enhancing communities, make sure to express your enthusiasm for community engagement and support. Share any relevant experiences that demonstrate your commitment to making a positive impact in people's lives.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we’re here to support you every step of the way!
How to prepare for a job interview at Mears Group PLC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the SHDF retrofit programme and how it impacts the community. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As this role involves a lot of face-to-face interaction, be prepared to demonstrate your strong communication skills. Think of examples where you've successfully managed customer expectations or resolved complaints. Practising these scenarios can help you articulate your experience effectively during the interview.
✨Highlight Your Organisational Skills
The job requires handling multiple tasks in a fast-paced environment. Be ready to discuss how you prioritise tasks and manage your time effectively. Share specific examples from your past experiences that showcase your ability to stay organised and deliver results under pressure.
✨Emphasise Teamwork and Community Engagement
This position is all about collaboration and community support. Prepare to talk about your experience working in teams and how you've engaged with customers or communities in previous roles. Highlight any community projects you've been involved in to show your commitment to making a positive impact.
