Relocation Co-ordinator

Location: Basingstoke

Contract Type: Office-based, Permanent, Full-Time

Salary: up to £26,000 PA

Would you like the opportunity to work for an Award-winning business, whilst earning a competitive salary plus great benefits?

This exciting contract is to support managers and teams helping to deliver their Key Worker Accommodation service by providing some office management services. As a Relocation Co-ordinator, you will support managers and deliver specified functions at various stages of the process. You will work across these stages of occupancy and will be trained to work on any part of the process from beginning to end.

Reporting to the Team Leader, this position is responsible for providing a seamless, high quality and well-coordinated relocation service to give the best possible first impression to our users and the client, including:

• Negotiating preferred tenancy terms and ensuring conditions of offer are met
• Managing demanding customers and competing priorities
• Demonstrating professionalism and diplomacy

Duties:

• Deliver an exceptional service to our customers and clients including managing and meeting expectations. This will require effective objection handling skills and the ability to build professional relationships over the phone that demonstrate efficiency and empathy, while working to strict protocols.
• Deliver the service to meet all contractual and performance targets including working to tight time frames and ensuring properties meet quality standards.
• Ensure effective service delivery from partners and contractors through a collaborative approach, conducting follow-ups to ensure properties meet scheme standards before move in and providing office support for field staff.
• Ensure all data and records are accurately recorded and kept updated to a professional standard through case updates.
• Finalise commercially astute terms of tenancy and ensure that landlords and agents meet their pre-tenancy obligations, delivering updates and escalating cases as required to ensure full resolution.
• Contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance.
• Take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and issues.
• Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management.
• Ensure full compliance with Mear’s code of conduct, contractual terms and group policies & procedures.

Role Criteria:

• Good communications skills both written and verbal
• IT literate with experience using all Microsoft packages
• Ability to multitask and prioritise
• Organised
• Great attention to detail
• Ability to work well under own initiative as well as part of a team

Benefits We Can Offer You:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this. We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.