At a Glance
- Tasks: Coordinate repairs and maintenance, manage diaries, and liaise with clients and contractors.
- Company: Join Mears Group PLC, a leader in property services with a focus on community.
- Benefits: Enjoy 25 days leave, fun events, discounts, and family-friendly policies.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a difference in the community while developing your skills in a supportive environment.
- Qualifications: Attention to detail, strong customer service, and IT skills are essential.
The predicted salary is between 31500 - 44100 £ per year.
Planner
Location: Ealing
Full Time Permanent (0800 -1700 Monday - Friday)
Salary up to £32,130.00 per annum
About Us
Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer‑led, reliable and high‑quality services to enhance residents’ lives.
Day to Day Duties
- Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills
- Overseeing Operatives diaries for a geographical area to ensure maximum productivity
- Responding to Emergency and Urgent repairs requests and ensuring these are met within strict Service Levels
- Liaising with Operatives and Supervisors to ensure appropriate follow‑on works are booked in and completed
- Assisting colleagues throughout the business on queries regarding responsive repairs
- Providing a professional and customer focussed service
Role Criteria
- Ideally have previous Repairs Planning / Scheduling experience
- Professional, can‑do attitude with strong problem‐solving skills and decision‑making
- Proven ability to work well in a fast‑paced environment
- Excellent customer service ethos and commitment to high quality delivery
- Strong written, verbal, questioning & interpersonal skills
- Good attention to detail and organisational skills
- Ability to work effectively both independently and as part of a team
- Intermediate MS Office skills
- Social housing or similar background is desirable
- Experience in a customer service centre or call handling experience is desirable
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – a massive thank you from the Executive team for all the hard work
- Volunteering Leave – paid volunteering in the community, supporting our social value commitment
- Staff perks with Mears Rewards – discounts up to 10% on weekly groceries, holidays, eye test vouchers, Share Save scheme, and more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and hold the Gold Award in the Defence Employer Recognition Scheme. We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply.
Planner in Ealing employer: Mears Group PLC
Mears Group PLC is an exceptional employer located in Leeds, offering a dynamic work environment where collaboration and innovation thrive. Employees benefit from a full-time, permanent contract, competitive remuneration, and opportunities for professional growth within a supportive team culture that values customer service excellence. Join us to be part of a company that prioritises employee development and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Ealing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mears Group and understanding their values. Tailor your answers to show how your skills align with their mission, especially in compliance and customer service.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience and how it relates to the Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily track your application status and get updates directly from us.
We think you need these skills to ace Planner in Ealing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Planner role. Highlight any relevant experience, especially in compliance or customer service, and show us how you can contribute to our team at Mears Group.
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, be sure to proofread your application. A well-organised and error-free submission will demonstrate your ability to manage tasks effectively and professionally.
Be Clear and Concise:When writing your cover letter, get straight to the point. We appreciate clarity, so make sure to outline your skills and experiences succinctly, while still giving us a sense of your personality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Mears Group PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner at Mears Group. Familiarise yourself with their services, especially around compliance and repairs. This will show that you're genuinely interested and have done your homework.
✨Showcase Your Customer Service Skills
Since strong customer service is key for this role, prepare examples from your past experiences where you've excelled in this area. Think about how you handled difficult situations or went the extra mile for a client.
✨Be Ready to Multi-task
The job requires juggling various tasks, so be prepared to discuss how you manage multiple responsibilities. Share specific strategies or tools you use to stay organised and efficient, especially under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
