Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Schedule repairs efficiently and ensure high-quality service delivery.
- Company: Mears, the UK's largest provider of repairs and maintenance services.
- Benefits: 25 days annual leave, leading pension scheme, and staff perks.
- Why this job: Join a dynamic team making a real difference in communities.
- Qualifications: Experience in planning, strong IT skills, and a customer-first mindset.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 24000 - 32000 £ per year.
Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.
We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Hours: 42.5 hours Monday – Friday
Annual salary: up to £28,917.00
Location: Tower Hamlets
Type: Full time / Permanent
Responsibilities
- Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
- Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
- Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
- Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
- Work closely with administrators, supervisors, and contractors to ensure a seamless service.
- Cover for other planners when needed and attend meetings or training sessions as required.
- Follow company policies and Health & Safety requirements at all times.
- Assist with reporting and performance monitoring to ensure KPIs and targets are met.
- Help prioritise emergency and urgent jobs to minimise disruption for residents.
- Maintain accurate records, data, and documentation for audits and compliance.
- Support continuous service improvements by suggesting ways to streamline planning and scheduling.
- Provide general administrative support to the repairs team when required
Requirements
- Experience in the above role with similar or the same duties
- GCSE (or equivalent) in English & Maths
- Experience working in a fast-paced, pressurised environment
- Strong IT skills with the ability to use job management and scheduling systems
- Excellent time management, organisational, and communication skills
- A customer-first approach with the ability to handle challenging situations
- Knowledge of repairs and maintenance processes
- Experience scheduling and planning multi-trade repairs using an ICT appointing tool
Benefits
- 25 days annual leave plus bank holidays
- Leading pension scheme
- Annual Mears Fun Day
- Volunteering Leave
- Staff perks with Mears Rewards
- Family friendly policies
We are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS)
#J-18808-Ljbffr
Planner employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Get to know the company! Research Mears and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and scheduling. Think about how your experience aligns with Mears' focus on customer service and efficiency.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Planner role. Highlight your organisational skills, IT proficiency, and any relevant experience in repairs and maintenance to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since you'll be the link between residents, operatives, and colleagues, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle challenging situations with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mears Group PLC
✨Know the Company Inside Out
Before your interview, take some time to research Mears and their commitment to customer service and community issues. Understanding their values and how they operate will help you align your answers with what they’re looking for.
✨Showcase Your Organisational Skills
As a Planner, your organisational skills are crucial. Be prepared to discuss specific examples of how you've effectively scheduled tasks or managed resources in previous roles. Highlight any tools or systems you’ve used to streamline processes.
✨Communicate Clearly and Confidently
Since you'll be the key link between residents and operatives, practice clear and professional communication. During the interview, demonstrate your ability to convey information succinctly and handle challenging situations with ease.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in a fast-paced environment. Think of scenarios where you had to prioritise urgent jobs or manage multiple tasks simultaneously, and be ready to share how you handled them.
