At a Glance
- Tasks: Schedule repairs and ensure top-notch customer service in a dynamic office environment.
- Company: Join Mears Group PLC, a leader in multi-trade scheduling.
- Benefits: Enjoy 25 days annual leave and exciting employee rewards.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a difference by helping residents and managing essential repairs.
- Qualifications: GCSEs in English and Maths, plus strong IT and organisational skills.
The predicted salary is between 25000 - 32000 € per year.
Mears Group PLC is seeking a Planner / Call Handler in Milton Keynes. This full-time, office-based role involves scheduling repairs and ensuring a high standard of customer service.
Responsibilities include:
- Organizing operatives
- Meeting KPIs
- Effective communication with residents and stakeholders
Candidates should have GCSEs in English and Maths along with strong IT and organizational skills.
Benefits include 25 days annual leave and various employee rewards.
Repairs Planner & Call Handler – Multi-Trade Scheduling in Milton Keynes employer: Mears Group PLC
Mears Group PLC is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With 25 days of annual leave and a range of rewards, employees in Milton Keynes benefit from a collaborative environment that fosters growth and encourages effective communication, making it a fulfilling place to build a career in repairs planning and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Planner & Call Handler – Multi-Trade Scheduling in Milton Keynes
✨Tip Number 1
Get to know the company! Research Mears Group PLC and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Planner / Call Handler, you'll need to communicate effectively with residents and stakeholders. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed schedules or handled multiple tasks at once. This will demonstrate your ability to meet KPIs and keep everything running smoothly.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and connect with you, so don’t miss out on that opportunity!
We think you need these skills to ace Repairs Planner & Call Handler – Multi-Trade Scheduling in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in scheduling and customer service. We want to see how your skills match the role of a Repairs Planner & Call Handler, so don’t be shy about showcasing your organisational talents!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Mears Group PLC. Share specific examples of how you've met KPIs or handled customer queries effectively.
Show Off Your IT Skills:Since strong IT skills are a must for this role, make sure to mention any relevant software or tools you’re familiar with. We love candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Mears Group PLC
✨Know Your Stuff
Make sure you understand the role of a Repairs Planner & Call Handler inside out. Familiarise yourself with scheduling processes, KPIs, and the importance of customer service in this position. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you've successfully organised tasks or managed schedules. Be ready to discuss how you prioritise work and handle multiple responsibilities, as this is crucial for the role. Use specific scenarios to illustrate your skills.
✨Brush Up on IT Skills
Since strong IT skills are essential, make sure you're comfortable with any relevant software or tools that might be used in the role. If you know what systems Mears Group PLC uses, try to get familiar with them beforehand. This will demonstrate your readiness to hit the ground running.
✨Practice Effective Communication
As you'll be communicating with residents and stakeholders, practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter in the job, such as handling a complaint or explaining a scheduling change. This will help you feel more prepared and confident during the interview.
