At a Glance
- Tasks: Coordinate schedules and support a customer-focused repairs service for the local community.
- Company: Join Mears Group, a diverse and inclusive employer committed to social value.
- Benefits: Enjoy 25 days leave, staff perks, and a supportive work environment.
- Other info: Opportunities for career growth and a fun annual company day.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong organisational skills and a passion for customer service.
Annual salary: up to £32,709.00
Location: London Kensington Kensal Road
Contract: Full Time / Permanent / 42.5 hours a week
Salary: £32,709.00 per annum, plus great company benefits
Due to internal progression, we are looking for a Co-Ordinator to join our team working in London Kensington Kensal Council within a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
As a Co-Ordinator within our Octavia branch, you will support in the scheduling of operative and sub-contracts resource, to ensure effective resource management is kept. Deliver a customer focussed repairs service that ensures targets are met and achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
Reporting into the Business Support Manager, you will support her with any administrative task that is required of you, this may include but not limited to:
- Chasing up works
- Sending out letters to tenants to make them aware of works being carried out
- Booking appointments with sub-contractors
- Typing up quotes
- Typing up notes for completion of works
- Assisting sub-contractor portal
- Running weekly reports
- Sending reports to the senior management
- Ensuring stationary cupboard is kept stocked
You will work with all team members including administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to tenants and clients. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. A key person communicating between the tenants, maintenance workers and client regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information is provided.
Follow and support policies, procedures, initiatives and work instructions at all times. Provide back up to all other coordinators, covering any absences and attend informal and formal company & client meetings and training sessions as required.
Key Criteria
- Good time management and planning
- Excellent organisational skills
- Good on computerised systems – especially Microsoft
- Good written and verbal skills
- Have the ability to question
- Good interpersonal skills
- Strong customer experience ethos
Benefits
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Company Van, Fuel Card and Uniform
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant background, identity & security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Co-ordinator in London employer: Mears Group PLC
Mears Group PLC is an exceptional employer located in Leeds, offering a dynamic work environment where collaboration and innovation thrive. Employees benefit from a full-time, permanent contract, competitive remuneration, and opportunities for professional growth within a supportive team culture that values customer service excellence. Join us to be part of a company that prioritises employee development and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Co-ordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mears Group PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mears Group PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mears Group PLC:Your cover letter is your chance to shine! Tell us why you want to work at Mears Group PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mears Group PLC!
How to prepare for a job interview at Mears Group PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
