At a Glance
- Tasks: Lead and develop a team of Planners to ensure top-notch scheduling and customer service.
- Company: Join Mears Group, a leading provider of housing and care services in the UK.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and impactful role.
- Why this job: Make a real difference in communities while enhancing your leadership skills.
- Qualifications: Experience in planning and team management is essential.
The predicted salary is between 45657 - 45657 £ per year.
Annual salary: up to £45,567.00
Location: Tower Hamlets
Full time / Permanent
Salary: up to £45,657 per annum
Hours: 42.5 hours Monday – Friday - Office based
Mears Group is one of the UK’s leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences.
Duties:
- Line management of a team of Planners and Administrators
- Leading, supporting, and developing a team of Planners to ensure high-quality scheduling and a consistently customer-focused repairs service.
- Managing and overseeing all scheduled teams, ensuring Operatives’ diaries are optimised for maximum productivity and efficient use of skills.
- Monitoring and reporting on key KPIs, including productivity, service levels, and operational performance, and providing regular updates to management.
- Handling operational reports, analysing trends, identifying issues, and implementing improvements across the planning function.
- Ensuring tenant satisfaction remains central to all planning activity, resolving escalations promptly and maintaining a professional, customer-focused approach.
We think you need these skills to ace Senior Planner in Kent
Line Management
Team Leadership
Scheduling
Customer Service
KPI Monitoring
Operational Performance Analysis
Trend Analysis
