At a Glance
- Tasks: Coordinate scheduling and ensure top-notch customer service in repairs.
- Company: Established national company with a commitment to positive impact.
- Benefits: Competitive salary of up to £32,000 and full-time hours.
- Other info: Join a dynamic team focused on excellence and growth.
- Why this job: Make a real difference while developing your coordination skills.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 32000 - 39000 £ per year.
Annual salary: up to £32,000.00
Location: Tower Hamlets
Full time / Permanent
Salary: £32,000
Hours: 42.5 hours Monday - Friday
“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company.”
Duties:
- Co-ordinate the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved.
- Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
- Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. This includes but is not limited to appearance, company ID, maintaining a high standard of Health Safety requirements.
We think you need these skills to ace Co-ordinator in Kent
Communication Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Time Management
Ability to Work Independently
Initiative
