Mears Group PLC in Birmingham is seeking a full-time Customer Success Co-ordinator to support the Birmingham contract, ensuring customers receive exceptional service and clear updates throughout their journey. You will be the central point of contact for residents, colleagues and stakeholders, coordinating communications and driving social value across the project.
duties include logging feedback, resolving complaints, supporting KPI delivery, and representing the customer in contract meetings
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Customer Success Lead – Housing & Communities in Holt employer: Mears Group PLC
Mears Group is an exceptional employer, offering a dynamic work environment in Dartford that fosters professional growth and collaboration. With a strong commitment to employee wellbeing, we provide generous benefits including a £4,500 car allowance, enhanced pension schemes, and family-friendly policies, all while supporting a diverse and inclusive culture. Join us to make a meaningful impact in the social housing sector, where your financial expertise will drive performance and profitability across our operational branches.
