At a Glance
- Tasks: Lead a dynamic helpdesk team and ensure top-notch service delivery.
- Company: Established national company with a commitment to positive impact.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Join a passionate team and enjoy opportunities for career advancement.
- Why this job: Make a real difference while developing your leadership skills in a thriving company.
- Qualifications: Experience in helpdesk supervision and strong communication skills required.
The predicted salary is between 33000 - 33000 £ per year.
Annual salary: up to £33,000.00
Location: Thurrock
Contract: Full time, 42.5 hours per week, Monday to Friday 08:00-17:00
About the role:
We are looking at hiring a Helpdesk Team Leader to join our team in Thurrock. The role will be to oversee and manage the various Helpdesk Contracts. This role is central to our communications with Clients, our team and our Subcontractors/ suppliers.
Role Criteria:
- Proven experience in supervising helpdesk operations and staff
- Ability to manage multiple helpdesk contracts and ensure service delivery excellence
- Strong communication skills to liaise effectively with stakeholders, clients, contractors, and suppliers
- Skilled in managing reactive tasks to meet SLA targets and minimise penalty deductions
- Proficient in administering helpdesk functions, including managing email traffic and system updates
- Capable of compiling periodic reports and KPI data for senior management
- Experience in managing PPM schedules and reactive call activities
We think you need these skills to ace Helpdesk Team Leader
Supervisory Skills
Helpdesk Operations Management
Service Delivery Excellence
Strong Communication Skills
Stakeholder Liaison
Reactive Task Management
SLA Compliance
