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For Companies At a Glance
- Tasks: Provide admin and helpdesk support, managing calls and scheduling repairs.
- Company: Mears Group PLC is a national company dedicated to making a positive community impact.
- Benefits: Enjoy 25 days annual leave, volunteering leave, and exclusive staff perks.
- Why this job: Join a supportive team focused on community service and personal growth.
- Qualifications: Experience in a call centre, good customer service skills, and IT literacy required.
- Other info: Diversity and inclusion are core values; all applicants are encouraged to apply.
The predicted salary is between 16200 - 19200 £ per year.
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Annual salary: up to £27,077.51
Helpdesk Operator
Rainham
Full Time Permanent.
Salary up to £27,077.51 per annum,
“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.
About The Role
As a Helpdesk Operator you will be working with London Borough of Havering in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
A Helpdesk Operator within our Rainham branch. You will be providing administration and helpdesk support. This role is central to our communications with Clients, our team and our Subcontractors/ suppliers. You will be which ensuring that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.
Main Duties
- Answering calls from residents, booking appointments for operatives
- Assisting with email response and diary management of supervisors and surveyors
- Assisting with any other admin responsibilities in branch
Role Criteria
- Worked within a call centre environment.
- Good Customer Service Skills
- IT Literate
- Able to work as part of a team or alone.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Uniform
Apply below or to discuss your application further; contact:
Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Facilities Services
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Helpdesk Operator employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator
✨Tip Number 1
Familiarise yourself with the specific services offered by Mears Group, especially in relation to the London Borough of Havering. Understanding their operations and community focus will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication with residents and team members. Practising common scenarios you might encounter can prepare you for real-life situations during the interview.
✨Tip Number 3
Network with current or former employees of Mears Group if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Helpdesk Operator role.
✨Tip Number 4
Prepare to discuss your experience in a call centre environment. Be ready to share specific examples of how you've handled challenging situations, as this will showcase your problem-solving abilities and customer service expertise.
We think you need these skills to ace Helpdesk Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Helpdesk Operator position. Tailor your application to highlight relevant experience in call centre environments and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise your IT literacy, customer service skills, and any previous roles that involved administration or helpdesk support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with Mears Group's commitment to making a positive difference in the community and your ability to work both independently and as part of a team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Helpdesk Operator.
How to prepare for a job interview at Mears Group PLC
✨Showcase Your Customer Service Skills
As a Helpdesk Operator, you'll be the first point of contact for clients. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've successfully handled difficult situations or resolved issues.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Helpdesk Operator at Mears Group. Understanding the key duties, such as scheduling works orders and managing communications, will help you answer questions more effectively and demonstrate your enthusiasm for the role.
✨Prepare for Common Interview Questions
Think about how you would respond to typical interview questions like 'How do you handle stress?' or 'Can you give an example of teamwork?' Practising your answers will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the Helpdesk Operator position. This demonstrates your proactive attitude and genuine interest.
