At a Glance
- Tasks: Coordinate repairs and property services while providing excellent customer support.
- Company: Join a dynamic team in Basingstoke focused on property management.
- Benefits: Competitive salary, full-time hours, and a permanent role.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a real difference by helping customers with their property needs.
- Qualifications: Experience in coordination and strong customer service skills required.
Annual salary: up to £26,845.00
Location: Basingstoke - Office Based
Contract: Full time, Permanent Role, 37.5 hours per week
Salary: up to £26,845 per annum depending on experience
About the Role: We are looking to recruit an experienced Coordinator for our In Tenancy team, whose primary focus is repairs and property services. Based in Basingstoke you will be a point of contact for customers, landlords and agents with any property related queries raised during the life of a tenancy and will be responsible for taking inbound calls from customers reporting property repairs or other issues at the property. This is a busy role that requires a high level of organisation, resilience, and co-ordination. Customer service is a key skill as you will be liaising with a wide variety of 3rd party contacts, key skills in negotiation and excellent levels of time management and flexibility.
The job entails a variety of duties including:
- Reporting any issues
- Monitoring and chasing up a variety of maintenance issues raised
- Dealing with access requests and any noise or nuisance disputes
- Talking to the licensees of the properties and raising any issues with quick fixes
The responsibilities of the role will involve taking customer calls in relation to any through life tenancy issue including repairs.
Repairs & Maintenance Co-ordinator in Hampshire employer: Mears Group PLC
Mears Group PLC is an exceptional employer located in Leeds, offering a dynamic work environment where collaboration and innovation thrive. Employees benefit from a full-time, permanent contract, competitive remuneration, and opportunities for professional growth within a supportive team culture that values customer service excellence. Join us to be part of a company that prioritises employee development and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs & Maintenance Co-ordinator in Hampshire
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Mears Group PLC.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Mears Group PLC? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Mears Group PLC's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Repairs & Maintenance Co-ordinator in Hampshire
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Repairs & Maintenance Co-ordinator role at Mears Group PLC, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Mears Group PLC
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Mears Group PLC operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Mears Group PLC. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Mears Group PLC.
