Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer engagement and ensure service excellence in the community.
- Company: Leading maintenance services provider in Greater London.
- Benefits: Full-time permanent contract, company van, fuel card, and additional support.
- Why this job: Make a real difference in the community while building strong customer relationships.
- Qualifications: Strong customer service skills and experience in community engagement.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading maintenance services provider in Greater London is seeking a Customer Liaison Officer to enhance customer engagement and ensure service excellence. This role involves working with local teams to maintain positive customer relationships, addressing complaints, and providing proactive communication.
Candidates should possess strong customer service skills, effective communication abilities, and experience in community engagement.
The position comes with a full-time permanent contract, benefiting from additional support, such as a company van and fuel card, ensuring a comprehensive employment package.
Field Resident Liaison – Housing & Community Services employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resident Liaison – Housing & Community Services
✨Tip Number 1
Network like a pro! Reach out to people in the housing and community services sector. Attend local events or join online forums where you can connect with professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and community engagement. We recommend role-playing with a friend or using mock interview tools. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Showcase your communication skills! When you get the chance to meet potential employers, be sure to articulate your thoughts clearly and confidently. Remember, they’re looking for someone who can engage effectively with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and gives you a direct line to the hiring team. Plus, we love seeing familiar faces from our community, so make sure to put your best foot forward!
We think you need these skills to ace Field Resident Liaison – Housing & Community Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Field Resident Liaison. Highlight your customer service skills and any experience you have in community engagement. We want to see how you can enhance customer relationships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission. We love seeing genuine enthusiasm for customer engagement.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully addressed complaints or engaged with customers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Mears Group PLC
✨Know Your Customer Service Skills
Make sure you can clearly articulate your customer service experience. Think of specific examples where you've successfully resolved complaints or enhanced customer engagement. This will show that you understand the importance of maintaining positive relationships.
✨Research the Company
Familiarise yourself with the maintenance services provider and their approach to customer service. Understanding their values and how they engage with the community will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a dissatisfied customer or a communication breakdown. Practise your responses to these scenarios, focusing on your problem-solving skills and proactive communication strategies.
✨Show Enthusiasm for Community Engagement
Since this role involves community engagement, be ready to discuss your passion for working with local communities. Share any relevant experiences or initiatives you've been involved in, highlighting your commitment to enhancing customer relationships and service excellence.
