At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service delivery.
- Company: Join Mears Group, a leader in social housing repairs and maintenance.
- Benefits: Enjoy 25 days annual leave, volunteering opportunities, and exclusive staff perks.
- Other info: Diverse and inclusive workplace with great career growth potential.
- Why this job: Make a real difference in diverse communities while building strong relationships.
- Qualifications: Experience in complaint handling and excellent communication skills are essential.
The predicted salary is between 30000 - 30000 € per year.
Salary up to £30,000 per annum
42.5 hours per week (8-5 Monday- Friday)
Mears Group is mobilising a new long‑term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment.
We are now recruiting experienced Customer Success Advisors across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract.
About The Role
We are looking for a Customer Success Advisor to join our team, working within a social housing environment on a stable and long‑term contract. The role focuses on delivering an excellent customer experience by working closely with local operational teams, supporting the communities we serve. As a Customer Success Advisor, you will be a positive and professional representative of Mears, acting as a key point of contact for customers throughout the works lifecycle. You will work closely with the contract operational team on a day‑to‑day basis, providing front‑facing support, guidance, and advice, and proactive and clear communication at every stage. Putting the customer at the heart of everything we do, you will help ensure that service delivery meets the needs of the business, our clients, and our customers, contributing to positive outcomes and high levels of customer satisfaction.
Day To Day Duties:
- Be the first point of contact for complaints across all communication channels
- Resolve queries, diagnose situations, and process requests with care and accuracy
- Use the bespoke system to log and manage customer interactions
- Provide administrative support for Customer & Communications tasks
- Meet service level agreements and performance targets
- Build strong relationships across the business
- Create satisfaction by exceeding expectations
Role Criteria:
- Experience in complaint handling
- A natural communicator with great interpersonal skills
- Calm under pressure, with a sharp eye for detail
- Adaptable, empathetic, and customer‑focused
- Confident using new systems and multitasking effectively
- Passionate about making a difference in diverse communities
- Good communication skills written and verbal
- Basic knowledge of housing maintenance and call centre environments desirable but not essential
Benefits We Can Offer You:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – a massive thank‑you from the Executive team for all the hard work
- Volunteering leave – paid volunteering in the community, in support of our social value commitment
- Staff perks with Mears Rewards – discounts up to 10% on groceries, holidays, eye test vouchers, Share save scheme, and more
- Family‑friendly policies
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. To drive a Mears vehicle you must be aged over 21, have held your licence for over 3 months and have fewer than 9 points. Candidates should be aware that all our roles are subject to relevant background, identity & security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) and hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.
Customer Success Advisor in Evesham employer: Mears Group PLC
Mears Group is an exceptional employer, offering a supportive work culture that prioritises customer satisfaction and community investment. With a focus on employee growth, we provide comprehensive benefits including 25 days of annual leave, volunteering opportunities, and staff perks, all within a stable and rewarding social housing environment in the picturesque Midlands region. Join us in making a meaningful impact while enjoying a fulfilling career as a Customer Success Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor in Evesham
✨Tip Number 1
Get to know the company! Research Mears Group and understand their values, especially their commitment to customer service and community investment. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Success Advisor, you'll need to be a natural communicator. Try role-playing common scenarios with friends or family to get comfortable handling complaints and queries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social housing. Building relationships can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Mears team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Success Advisor in Evesham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Advisor role. Highlight your experience in complaint handling and customer service, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role is all about being a natural communicator, don’t forget to demonstrate your written and verbal communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully resolved a customer issue in the past.
Be Yourself:We love individuality! Let your personality shine through in your application. Share your passion for making a difference in communities and how you connect with people. This will help us see if you’re a good fit for our team culture.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Mears Group PLC
✨Know the Company Inside Out
Before your interview, take some time to research Mears Group and their commitment to customer service in social housing. Understanding their values and recent projects will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Success Advisor, communication is key. Prepare examples of how you've effectively handled complaints or resolved customer queries in the past. This will demonstrate your interpersonal skills and ability to stay calm under pressure.
✨Be Ready to Discuss Adaptability
The role requires someone who can adapt to various situations. Think of times when you’ve had to adjust your approach to meet customer needs or overcome challenges. Highlighting this will show that you’re a good fit for the dynamic environment at Mears.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the specific challenges they face in the Midlands region, or how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
