At a Glance
- Tasks: Lead a team to efficiently schedule repairs and maintenance, ensuring top-notch customer service.
- Company: Join Mears, a leading provider in housing repairs and maintenance with a strong community focus.
- Benefits: Enjoy competitive pay, generous leave, and perks like discounts and wellness support.
- Other info: Be part of an inclusive workplace with diverse networks and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in planning roles and strong organisational skills are essential.
The predicted salary is between 30500 - 30500 £ per year.
- Annual salary: up to £30,500.00
- Senior Planner
Mears is one of the UK's leading providers of housing repairs, maintenance, and regeneration services.
We are committed to delivering excellent customer service, supporting our communities, and creating a great place to work.
About the role
We are looking for an experienced Senior Planner to join our repairs team.
In this role, you will lead the planning function, ensuring that repairs and maintenance works are scheduled efficiently and resources are utilised effectively.
You will support and guide the planning team, work closely with operational management, and help drive service performance while maintaining a strong focus on customer satisfaction.
Duties
- Lead and support a team of planners to ensure repairs and maintenance appointments are scheduled efficiently.
- Manage the allocation of operatives and subcontractors to maximise productivity and meet service objectives.
- Monitor and review daily work schedules, ensuring appointments, follow-on works, and overdue jobs are effectively managed.
- Act as the key point of escalation for complex scheduling and resource planning issues.
- Produce and analyse performance reports to monitor KPIs, productivity, and service delivery targets.
- Work closely with Supervisors, Managers, Administrators, and Contractors to ensure a seamless customer journey.
- Support workforce planning by identifying resource gaps, capacity challenges, and opportunities for improvement.
- Ensure scheduling systems, PDAs, and job management tools are updated accurately and utilised effectively.
- Prioritise emergency and urgent repairs to minimise disruption and deliver excellent customer service.
- Maintain accurate records and documentation to support compliance and audit requirements.
- Provide coaching, guidance, and training to planners, promoting best practice across the team.
- Support continuous improvement initiatives to enhance planning processes, operational efficiency, and customer outcomes.
- Ensure all activities are carried out in accordance with company policies and Health & Safety requirements.
- Role Criteria
- Proven experience in a Planning or Senior Planning role within repairs, maintenance, housing, facilities management, or a similar environment.
- Experience leading, mentoring, or supporting a planning or scheduling team.
- GCSEs (or equivalent) in English and Maths.
- Strong knowledge of scheduling and workforce planning processes.
- Experience using job management, workforce scheduling, and appointment booking systems.
- Ability to analyse performance data and use reporting tools to drive service improvements.
- Excellent organisational, prioritisation, and communication skills.
- Ability to work effectively in a fast-paced and pressurised environment.
- Strong customer service focus with the ability to manage challenging situations professionally.
- Experience scheduling multi-trade repairs using ICT appointing tools.
- Good understanding of repairs and maintenance operations.
Benefits
- Company Sick Pay
- Life Assurance (2x annual salary)
- 5% employee and 3% employer pension contribution with People pension
- 25 days annual leave plus bank holidays
- Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
- Employee Assistance Programme - free confidential support and counselling available
- Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering leave - up to two days per year to support community initiatives
- Cycle to Work Scheme
- Share save scheme
- Recognition and long service awards
- Buy up to 5 days holiday each year depending on length of service
- Learning and development opportunities
- Career progression opportunities across Mears Group
- Occupational health support
- Green car scheme with Tusker after successful probation period
- Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development.
From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.
All roles require candidates to have the right to work in the UK. Mears does not currently offer visa sponsorship.
Please note that all offers of employment are subject to satisfactory Background, Identity and Security checks.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.
This is to ensure we are committed to improving social mobility.
We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.
These questions are optional and will not impact your ability to apply.
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Senior Planner/Works Programmer in Dover employer: Mears Group PLC
Mears Group is an exceptional employer, offering a dynamic work environment in Dartford that fosters professional growth and collaboration. With a strong commitment to employee wellbeing, we provide generous benefits including a £4,500 car allowance, enhanced pension schemes, and family-friendly policies, all while supporting a diverse and inclusive culture. Join us to make a meaningful impact in the social housing sector, where your financial expertise will drive performance and profitability across our operational branches.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Planner/Works Programmer in Dover
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
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Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Mears Group PLC, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Senior Planner/Works Programmer at Mears Group PLC.
We think you need these skills to ace Senior Planner/Works Programmer in Dover
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Mears Group PLC
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
