Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents and manage communications during planned works.
- Company: A leading social housing service provider in Kent.
- Benefits: Annual leave and various exciting staff perks.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: Customer service experience, proactive problem-solving, and a valid UK driving licence.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A social housing service provider in Kent is seeking a Resident Liaison Officer to engage with residents and manage communications during planned works. The ideal candidate should have experience in customer service, proactive problem-solving skills, and a valid UK driving license. This is a full-time role requiring excellent communication and documentation skills. Benefits include annual leave and various staff perks.
Resident Experience Coordinator — Liaison & Complaints in Dover employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Coordinator — Liaison & Complaints in Dover
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Resident Experience Coordinator, you'll need to engage with residents effectively. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Resident Experience Coordinator — Liaison & Complaints in Dover
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about engaging with residents, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively manage communications during planned works.
Highlight Your Customer Service Experience: We want to see your customer service experience shine through! Share specific examples of how you've handled resident concerns or complaints in the past. This will show us that you're proactive and ready to tackle any challenges that come your way.
Be Detail-Oriented: Documentation skills are key for this position, so pay attention to detail in your application. Make sure your CV and cover letter are free from typos and clearly outline your relevant experience. We love a well-organised application!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mears Group PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Liaison Officer. Brush up on your knowledge of social housing services and be ready to discuss how your customer service experience aligns with the job requirements.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively engaged with residents or clients in the past. Think about specific situations where you resolved complaints or improved resident satisfaction.
✨Problem-Solving Mindset
Be ready to demonstrate your proactive problem-solving skills. Consider potential challenges that might arise during planned works and think through how you would address them. This will show that you're not just reactive but also strategic.
✨Documentation Matters
As documentation skills are crucial, be prepared to discuss how you keep records and manage communications. Bring examples of reports or documentation you've created in previous roles to showcase your attention to detail.
