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- Tasks: Support social housing contracts by delivering excellent customer service and care.
- Company: Join Mears Group, the UK's largest provider of repairs and maintenance services.
- Benefits: Enjoy 25 days annual leave, staff perks, and family-friendly policies.
- Why this job: Make a real difference in diverse communities while building strong relationships.
- Qualifications: Experience in complaint handling and great communication skills are essential.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
The predicted salary is between 22000 - 27000 £ per year.
Join to apply for the Customer Success Advisor role at Mears Group PLC
Salary up to £27,078 per annum
42.5 hours per week (8-5 Monday – Friday)
Location: Milton Keynes
Contract: Full Time Permanent
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.
About The Role
We are seeking a Customer Success Advisor to join our team in Milton Keynes. In this role, you’ll support our social housing contract by delivering excellent service and customer care through our dedicated local teams. This is a contract where collaboration and community impact are key.
As a Customer Success Advisor, you will be a positive representative of Mears, working closely with both the operational team and our customers on a daily basis. You’ll provide front-facing support and advice, ensuring proactive communication. With the customer at the heart of everything we do, you’ll help us meet the needs of our business, clients, and the local community.
Day To Day Duties
- Be the first point of contact for complaints across all channels of communication
- Resolve queries, diagnose situations, and process requests with care and accuracy
- Use our bespoke system to log and manage customer interactions
- Provide admin support for Customer & Communications tasks
- Meet service level agreements and performance targets
- Build strong relationships across the business
- Create satisfaction by exceeding expectations
Role Criteria
- Experience in Complaint handling
- A natural communicator with great interpersonal skills
- Calm under pressure, with a sharp eye for detail
- Adaptable, empathetic, and customer-focused
- Confident using new systems and multitasking effectively
- Passionate about making a difference in diverse communities
- Good communication skills written and verbal
- Basic knowledge of housing maintenance and call centre environments desirable but not essential
Qualifications
- NVQ or GCSEs in Maths and English (Pass)
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day
- Volunteering Leave
- Staff perks with Mears Rewards
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months, and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and equal opportunities for all. We proudly support the Armed Forces Covenant and have been awarded in the Defence Employer Recognition Scheme (ERS). We also support veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages. These questions are optional and will not impact your ability to apply.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Facilities Services
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Customer Success Advisor employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mears Group. Understand their values, mission, and the services they provide. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Success Advisor, you'll need to be a natural communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complaints or issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Mears Group site. It’s the best way to ensure your application gets noticed, and you can easily track your progress throughout the hiring process.
We think you need these skills to ace Customer Success Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Success Advisor role. We want to see how you can bring value to our team at Mears!
Showcase Your Communication Skills: Since this role is all about customer interaction, let your written communication shine! Use clear and concise language, and don’t forget to demonstrate your interpersonal skills in your application.
Highlight Relevant Experience: If you've got experience in complaint handling or customer service, make it front and centre in your application. We love seeing candidates who can relate their past roles to what we do at Mears.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Mears Group PLC
✨Know the Company Inside Out
Before your interview, take some time to research Mears Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
As a Customer Success Advisor, you'll likely face various customer complaints and queries. Think of examples from your past experiences where you've successfully handled similar situations. Be ready to discuss how you resolved issues and exceeded customer expectations.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might be asked to demonstrate how you would handle a difficult customer or explain a complex issue. Keep it calm and collected, just like you would in a real-life scenario.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
