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- Tasks: Assist customers with queries and ensure top-notch service in a supportive team environment.
- Company: Mears Group PLC is the UK's leading provider of repairs and maintenance services.
- Benefits: Enjoy 25 days annual leave, discounts, and paid volunteering opportunities.
- Why this job: Join a community-focused team making a real impact while developing your customer service skills.
- Qualifications: Customer service experience, IT literacy, and excellent communication skills are essential.
- Other info: Mears values diversity and offers a supportive application process for all candidates.
The predicted salary is between 19700 - 27800 £ per year.
Join to apply for the Customer Service Advisor role at Mears Group PLC
Annual salary: up to £27,711.60
Job Posting Advert
About The Role
As a Customer Service Advisor, you will be working alongside Crawley Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Service Advisor within our Crawley branch you will be working as part of a local team supporting high standard Customer Service activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards.
Responsibilities
- Ensure all repair and/or non-repair queries are handled in a professional & timely manner and associated appointments made in line with contractual commitments
- Ensure correct diagnosis of repair made via the branch operating system.
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. It may also be necessary where requested to obtain customer feedback on completion of works.
- Record and respond to all client, service user and company communication in accordance with agreed standard operating procedures, including but not limited to, communication with service users regarding ongoing work/s and liaison with colleagues to ensure accurate & timely information provided.
- Support the maintenance of strong links with client, service users, sub contractors and other relevant parties.
- Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
- Provide additional support to Administration or Customer & Community Team where required.
- Attend informal and formal meetings and training sessions as required.
Role Criteria
- Customer service focused.
- IT literate especially Microsoft
- Ability to deal with challenges and complaints.
- Reliable and hardworking
- Excellent verbal and written communication skills
- Good Telephone manner
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies
Apply below or to discuss your application further; contact: Laura Bourne (laura.bourne@mearsgroup.co.uk)
We are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
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Customer Service Advisor employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Mears Group and their commitment to community service. Understanding their values and mission will help you align your responses during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft applications. Being proficient in these tools is crucial for a Customer Service Advisor, as you'll be using them daily to manage queries and communicate effectively.
✨Tip Number 3
Prepare for common customer service scenarios and complaints. Think of examples from your past experiences where you successfully resolved issues, as this will demonstrate your problem-solving abilities during the interview.
✨Tip Number 4
Showcase your communication skills by practising clear and professional telephone manners. Since you'll be handling calls regularly, being articulate and friendly can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've handled customer queries or complaints effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of Mears Group's commitment to community service and how you can contribute to their mission as a Customer Service Advisor.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Mears Group PLC
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle queries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. This will demonstrate your capability to meet the role's demands.
✨Familiarise Yourself with Mears Group
Research Mears Group and its commitment to community service. Understanding their values and how they operate will help you align your answers with their mission during the interview, showing that you're genuinely interested in the company.
✨Practice Your Communication Skills
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to conduct mock interviews with friends or family to refine your delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to diagnose a problem or manage a difficult customer interaction. Be ready to explain your thought process and the outcome.