Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents with repair queries and deliver top-notch customer service.
- Company: Join Mears Group PLC, a leader in social housing support.
- Benefits: Enjoy 25 days annual leave and exciting staff perks.
- Other info: Diverse workplace with opportunities for personal growth.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: Customer-focused attitude and reliability are key.
The predicted salary is between 25000 - 32000 £ per year.
Mears Group PLC in Crawley Down is hiring a Customer Service Advisor for a full-time, office-based role. The advisor will support Crawley Council in delivering excellent customer service within the social housing sector.
Responsibilities include managing repair queries and maintaining high standards of communication.
Candidates should be customer-focused, reliable, and reside in or near Crawley.
Benefits include 25 days annual leave and various staff perks. Mears is committed to diversity and does not offer visa sponsorship.
Housing Services Advisor – Repairs & Resident Support in Crawley Down employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Advisor – Repairs & Resident Support in Crawley Down
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Mears Group. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle repair queries or tricky resident situations. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Housing Services Advisor, you’ll need to convey information effectively, so let that talent shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Housing Services Advisor – Repairs & Resident Support in Crawley Down
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the social housing sector. We want to see how you've managed repair queries or supported residents in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about helping residents and how you can contribute to our team at Mears. Keep it friendly and professional.
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your ability to communicate clearly and effectively in your application. We love candidates who can convey their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Mears Group PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Services Advisor. Familiarise yourself with common repair queries and the social housing sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your customer-focused approach.
✨Communicate Clearly
Effective communication is key in this role. During the interview, practice clear and concise responses. Listen carefully to the interviewer's questions and don't hesitate to ask for clarification if needed. This shows that you value communication and are keen to understand their needs.
✨Be Yourself and Be Reliable
Mears Group values reliability and authenticity. Be honest about your experiences and what you can bring to the team. Show your enthusiasm for the role and the company, and let your personality shine through. This will help you connect with the interviewers on a personal level.