At a Glance
- Tasks: Support the Planned Works team with administration and customer queries.
- Company: Join Mears Group, a leading provider of housing solutions in the UK.
- Benefits: Enjoy 25 days leave, a great pension scheme, and staff perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a team that makes a real difference in communities.
- Qualifications: Strong organisational skills and confident communication are key.
The predicted salary is between 30000 - 30000 £ per year.
Annual salary: up to £30,000.00
Location: South Cambs
Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday – Friday, 8am – 5pm
About Us
Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, delivering high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.
About The Role
We are looking for a motivated and organised Administrator to join our dedicated team in South Cambs. You will play a key role in supporting the Planned Works team, processing and inputting information, booking appointments for the team, and supporting the team with customer and client queries. You will be responsible for ensuring the back office function runs smoothly to ensure consistent, accurate, and up-to-date data.
Key Responsibilities & Criteria
- Provide administrative support to the planned works operational team and Partnering Manager
- Engage with colleagues, residents, and external stakeholders professionally via phone and email
- Raise and process orders, ensuring correct certification for each property
- Build effective working relationships with supervisors, housing teams, and contractors to ensure efficient service delivery
- Support the team with scheduling, record-keeping, and general administration
- Strong organisational and administrative skills
- Confident communicator with excellent written and verbal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Good IT skills, including Microsoft Office and Microsoft Excel and job management systems
- A team player with a positive, proactive attitude
- Ensure all records and IT data on systems are accurate and meet contractual requirements
- Ensure the customer experience is central to all activities ensuring tasks are completed within agreed timeframes
Benefits
- 25 days annual leave plus bank holidays
- Leading pension scheme
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility.
Administrator in Cottenham employer: Mears Group PLC
Mears Group is an exceptional employer, offering a supportive and inclusive work environment in South Cambs. With a strong commitment to employee well-being, we provide generous benefits such as 25 days of annual leave, a leading pension scheme, and opportunities for community volunteering. Our focus on professional growth and a positive workplace culture ensures that every team member can thrive while contributing to meaningful projects that make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Cottenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mears Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of an Administrator and be ready to share examples of your organisational and communication skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and feel confident. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Administrator in Cottenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your organisational skills and any relevant experience that shows you can handle multiple priorities in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your communication skills and how you can contribute to excellent customer service.
Show Off Your IT Skills:Since good IT skills are essential, don’t forget to mention your proficiency with Microsoft Office and any job management systems you've used. We want to see how tech-savvy you are!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Mears Group PLC
✨Know the Company Inside Out
Before your interview, take some time to research Mears Group. Understand their values, services, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Organisational Skills
As an Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Be ready to discuss your methods for keeping track of appointments and data, as this will be crucial for the role.
✨Practice Your Communication Skills
Since you'll be engaging with colleagues and clients, practice clear and confident communication. Consider doing mock interviews with a friend or family member, focusing on how you articulate your thoughts and respond to questions.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or specific challenges the Planned Works team faces. This shows you're proactive and genuinely interested in contributing to the team.
