Continuous Improvement Manager, Service Manager

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Annual salary: up to £40,537.99

Position Details

Continuous Improvement Manager (Repairs Manager)

Location: Cardiff

Salary: up to £40,537.99 per annum plus car allowance

Type: Permanent, Full time, 40 hours per week, Monday to Friday

About Celtic Horizons

Celtic Horizons is committed to enhancing community living by delivering repairs, refurbishments, estate services, and more across South Wales, managing over 6,500 properties.

Role Overview

As a Continuous Improvement Manager in Caerphilly, you will oversee the responsive repair service, ensuring KPI achievement, innovation, and team management, including operatives and subcontractors.

Key Responsibilities

1. Monitor and control work within geographical or property type contracts, including inspections.
2. Mentor operatives and trainees, ensuring health & safety compliance.
3. Manage progress and completion of works, ensuring contract standards and customer satisfaction.
4. Oversee operatives and subcontractors to meet performance, safety, and quality standards.
5. Maximize contract performance, minimize penalties, and ensure high customer service levels.

Candidate Criteria

• Experience in social housing and supervising operatives/subcontractors.
• Knowledge of repairs and maintenance.
• Strong communication and people management skills.
• Negotiation skills.
• Trade, management, or health & safety qualifications are desirable.

Note: Applicants must have UK work entitlement; Mears does not sponsor visas. DBS/security checks are required. To drive a Mears vehicle, applicants must be over 21, have held a license for over 3 months, and have less than 9 points.

Benefits

• 25 days annual leave plus bank holidays
• Annual Fun Day, volunteering leave, staff discounts, family policies, and access to counselling.

Application Process

Apply below or contact Lauren Bellini at . We support diversity, inclusion, and social mobility initiatives, and are committed to equal opportunities.

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