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- Tasks: As a Commercial Assistant, you'll enhance customer experiences and support operational improvements.
- Company: Celtic Horizons is dedicated to uplifting communities through excellent service and innovative solutions.
- Benefits: Enjoy 25 days annual leave, volunteering opportunities, and exclusive staff discounts.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Experience in commercial assistance and strong organisational skills are essential.
- Other info: Mears Group values diversity and offers a welcoming workplace for all backgrounds.
The predicted salary is between 30000 - 41000 £ per year.
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20 hours ago Be among the first 25 applicants
Join to apply for the Commercial Assistant role at Mears Group PLC
Salary £37,000 per annum
Are you looking to make a positive difference to a community? Is working for an organisation that can provide you with fantastic support and benefits attractive to you? Look no further, as an exciting position as a
Annual salary: up to £37,000.00
Commercial Assistant
Caerphilly
Full Time – Permanent Role
Salary £37,000 per annum
Are you looking to make a positive difference to a community? Is working for an organisation that can provide you with fantastic support and benefits attractive to you? Look no further, as an exciting position as a Commercial Assistant has arisen!
Who Are We
Celtic Horizons is a forward-thinking organisation committed to enhancing the lives of our communities and customers. As a Commercial Assistant, you\’ll play a pivotal role in ensuring our customers\’ experiences are nothing short of excellent. We take pride in delivering an outstanding service to our customers, ensuring their homes are safe, comfortable and well-maintained. We deliver over 35,000 annual repairs, Void refurbishments and planned upgrades, Celtic Horizons also delivers estate services for United Welsh, including gas servicing, grounds maintenance, cleaning and facility management. Celtic Horizons was the first wholly owned subsidiary of its kind formed by United Welsh who have entered into a partnership with Mears Group. Celtic Horizons care for over 6500 properties spanning over 11 local authority areas in South Wales.
About The Role
The Commercial Assistant will be well versed in carrying out service reviews and any redesign improvements that focus on understanding processes end to end, embrace lean thinking, and identifying improvement that make a real difference in the time, cost and quality of processes and outputs, ensuring improvement in tenant experiences whilst delivering better value for money.
They will support the Operations Director and Senior team in producing monthly and quarterly performance reports for presentation to United Welsh and Mears.
The role will work across the three service areas, Repairs & Voids, Compliance/facilities and Capital Works to understand business demand and operational processes, providing live operational data to make process changes and system improvement for the benefit of UW / Mears and their tenants.
We want our Commercial assistant to develop and maintain great working relationships with key stakeholders to co-design, document and report current performance against a suite of key performance indicator to ensure the senior management team are able to make informed operational decisions. The role will optimise the use of data, systems, and technology to drive a consistently improving experience for our customers and tenants. We understand the importance that repairs play in the overall satisfaction and the trust our customers have in Celtic Horizons. The role reports into the Operations Director at Celtic Horizons.
Through the effective utilisation of an in-house team, plus our external subcontractor framework, the role will help nurture a culture of continuous improvement to our service delivery. All of this will be delivered while ensuring a safe, compliant working environment for all colleagues whilst evidencing Value for Money.
Role Criteria
We are looking for an experienced Commercial Assistant and would like someone to join us who has confidently and successfully delivered lean end to end reviews and who has assisted in managing and delivering change within an organisation, preferably within a similar sector. You will need to have excellent organisation and planning skills. You will enjoy setting priorities, creating project plans, and monitoring progress towards goals.
Quality assurance and testing will be a priority by continual testing, evaluating and validate information to ensure integrity of reporting. You will have a strong commercial acumen, coupled with a budgetary understanding. At your core, you will possess a customer-focused mindset.
- Customer focused: A key focus will be to enhance the customer and colleague experience by a culture of innovation and improvement. This will be achieved by utilising data, systems and technology to drive consistent improvements. Customer feedback will also be essential in shaping the delivery of our repairs service.
- Data-Driven Decision Making: You will be detail orientated and be adept at analysing data to drive effective decision-making that delivers an effective and efficient service. Your technical expertise will ensure a safe working environment for our colleagues and customers while complying with all technical and health & safety requirements.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits We Can Offer You
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friend policies
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Lauren Bellini (lauren.bellini@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Closing date for applications:20 July 2025
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Facilities Services
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Commercial Assistant employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Assistant
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the Commercial Assistant role. Understanding these metrics will help you demonstrate your ability to contribute to performance reporting and improvement during interviews.
✨Tip Number 2
Network with current or former employees of Mears Group or Celtic Horizons. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare examples of how you've successfully implemented lean processes or improvements in previous roles. Being able to share specific instances will showcase your experience and fit for the position.
✨Tip Number 4
Research the community impact initiatives that Mears Group is involved in. Showing your alignment with their mission to enhance community lives can set you apart as a candidate who genuinely cares about the role.
We think you need these skills to ace Commercial Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Commercial Assistant position. Highlight how your skills and experiences align with their needs.
Tailor Your CV: Customise your CV to reflect relevant experience in commercial assistance, data analysis, and customer service. Use specific examples that demonstrate your ability to enhance customer experiences and drive improvements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your understanding of the role. Mention your experience with lean processes and how you can contribute to the organisation's goals.
Highlight Relevant Skills: Emphasise your organisational, planning, and analytical skills in your application. Provide examples of how you've successfully managed projects or improved processes in previous roles.
How to prepare for a job interview at Mears Group PLC
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Commercial Assistant. Be prepared to discuss how your previous experiences align with these responsibilities, especially in areas like service reviews and process improvements.
✨Showcase Your Data Skills
Since the role involves data-driven decision making, be ready to talk about your experience with data analysis. Prepare examples of how you've used data to improve processes or enhance customer experiences in past roles.
✨Demonstrate Customer Focus
Highlight your customer-focused mindset during the interview. Share specific examples of how you've enhanced customer experiences in previous positions, as this is a key aspect of the role at Mears Group.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and the company. You might ask about the team dynamics, the company's approach to continuous improvement, or how success is measured in the Commercial Assistant position.
