Commercial Assistant

About Mears Group

Mears Group is one of the UK’s leading providers of housing and care services. From humble beginnings as a small maintenance contractor with a single van, we’ve grown into a national company delivering essential services that make a positive difference in communities across the country.

Location: West Kensington Office (with occasional travel to client’s office in Hammersmith)

Contract Type: Full-Time, Permanent

Salary: £29,856.80 per annum

Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies

About The Role

We’re looking for a Commercial Assistant to join our team in our West Kensington Office. With occasional travel to our client’s office in Hammersmith, you’ll play a key role in supporting day-to-day administrative functions across our operations, ensuring all processes run smoothly and in line with company procedures.

This role involves working closely with colleagues, clients, and service users to deliver accurate, timely and professional support. You’ll be responsible for commercial activities to Housing properties, delivering best-in-class commercial acumen, customer service and satisfying all safety, quality and cost control standards.

Responsibilities

• Ensuring accuracy of work order pricing by reviewing and quality checking work orders, including sub-contractor data submissions, to enable progression of completed jobs to invoicing and maximise cash collection while minimising unbilled work.
• Liaison with sub-contractors to resolve queries or disputes, report discrepancies or trends in pricing to the General Manager, and ensure codes claimed are correct within the job specification so costs can be recovered and payment is not delayed.
• Running pay notices for sub-contractors.
• Provide coding advice to Planning Team to ensure jobs are raised or varied correctly.
• Work with the client to deal with sub-contractor variations.
• Work with team members to ensure a commercially competent service is delivered to service users and client, supporting high levels of satisfaction with performance delivery in line with agreed standard operating/contractual procedures and targets.
• Ensure the customer experience is central to all activities by maintaining a professional manner when communicating with all stakeholders, including appearance, company ID, and health & safety standards.
• Keep all supplied company assets in good condition in line with company policies.
• Provide assistance with other tasks that may arise commercially.
• Attend informal and formal company & client meetings and training sessions as required.

Role Criteria

• Experience in a commercial environment
• Proven ability to manage administrative processes accurately and efficiently
• Comfortable working to deadlines in a busy office setting
• Strong time management, planning, and organisational skills
• Confident using computerised systems and Microsoft Office applications
• Excellent written, verbal, and interpersonal communication skills
• Strong customer service ethos with a professional approach to all interactions
• Ability to liaise effectively with service users, colleagues, and external stakeholders
• Willingness to attend meetings and training sessions as required
• Commitment to maintaining high standards of health & safety and company procedures

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – a company-wide celebration of your hard work
• Volunteering leave to support community initiatives
• Mears Rewards – discounts on groceries, holidays, eye tests, and more
• Family-friendly policies and support

All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for more than 3 months, and have fewer than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

We are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, value individuality and equal opportunities for all. We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand diverse experiences. These questions are optional and will not impact your ability to apply.