Mears Group PLC in Coatbridge is seeking a Customer Liaison Manager to lead a team of Customer Liaison Officers and drive excellent resident experiences across planned investment works. You will own the customer journey, implement engagement strategies and act as the senior escalation point for complex issues.
The role requires a proven track record in social housing or capital investment programmes, strong stakeholder relationships and a full UK driving licence.
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Resident Liaison & Service Delivery Lead in Coatbridge employer: Mears Group PLC
Mears Group is an exceptional employer, offering a dynamic work environment in Dartford that fosters professional growth and collaboration. With a strong commitment to employee wellbeing, we provide generous benefits including a £4,500 car allowance, enhanced pension schemes, and family-friendly policies, all while supporting a diverse and inclusive culture. Join us to make a meaningful impact in the social housing sector, where your financial expertise will drive performance and profitability across our operational branches.
