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- Tasks: As a Co-ordinator, you'll manage customer repair requests and schedule operatives efficiently.
- Company: Mears Group PLC is dedicated to delivering exceptional services while giving back to the community.
- Benefits: Enjoy 25 days annual leave, hybrid working options, and discounts on groceries and holidays.
- Why this job: Join a fast-paced team that values customer service and offers opportunities for personal growth.
- Qualifications: Proficiency in Office IT applications and excellent communication skills are essential.
- Other info: Mears promotes diversity and supports volunteering, ensuring a welcoming environment for all.
The predicted salary is between 22000 - 29000 £ per year.
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Salary up to £26,280 PA
Are you a great multitasker who thrives in a fast paced environment? Are you a customer service champion? Do you want to be proud to work for a company that gives back as much as you?
Annual salary: up to £26,280.00
Co-ordinator
Caerphilly
Full-Time, Permanent Role
Salary up to £26,280 PA
Are you a great multitasker who thrives in a fast paced environment? Are you a customer service champion? Do you want to be proud to work for a company that gives back as much as you?
Operating from our offices in Caerphilly, we are looking to recruit a Co-ordinator to join the team. Once fully trained, hybrid working is an option.
Celtic Horizons are passionate about providing exceptional services through our culture of delivering excellence in everything we do. The ideal candidate will have extensive experience in a customer focused environment and be passionate about customer service.
About The Role
We are looking to recruit a Co-ordinator to join us at our site in Caerphilly to provide exceptional delivery across our Region. This is a busy and fast paced department with 5 call handlers providing one to one call centre delivery solutions across a wide variety of customer repair issues.
The position is for a dynamic and enthusiastic person with good geographical knowledge of United Welsh stock, who can plan and co-ordinate people and tasks with the ability to think on their feet. The role is to provide an efficient, cost effective and professional service to our customers by scheduling operatives on a day-to-day basis. Prioritising operative jobs according to emergency levels, location, and equipment and timing criteria.
Role Criteria
The successful candidate must be efficient, organised with the ability to prioritise own work load. We\’re looking for a great team player with an enthusiastic and proactive approach to meeting deadlines and budgets even when facing difficulties.
- Must be proficient with Office IT applications
- Have good organisational skills and the ability to multi task
- Excellent telephone manner with the ability to converse confidently with tenants, trades operatives, contractors and housing association employees. Answering calls from tenants raise and record repairs work orders
- Experience dealing with customer complaints
- Ensuring that all relevant data is up-dated on a timely basis on planned and responsive works
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Lauren Bellini (lauren.bellini@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Seniority level
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Seniority level
Not Applicable
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Facilities Services
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Co-ordinator employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Co-ordinator
✨Tip Number 1
Familiarise yourself with the geographical area of United Welsh stock. Understanding the local context will not only help you in scheduling operatives effectively but also impress your interviewers with your knowledge of the region.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Since the role involves dealing with tenants and contractors, showcasing your ability to manage difficult situations can set you apart from other candidates.
✨Tip Number 3
Practice your multitasking abilities. The Co-ordinator role is fast-paced, so demonstrating your capacity to juggle multiple tasks efficiently during the interview will highlight your suitability for the position.
✨Tip Number 4
Prepare examples of how you've successfully prioritised tasks in previous roles. This will show that you can think on your feet and make quick decisions, which is crucial for the Co-ordinator position.
We think you need these skills to ace Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and multitasking. Use specific examples that demonstrate your ability to handle a fast-paced environment, as this is crucial for the Co-ordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your geographical knowledge of United Welsh stock and how it relates to the job. Be sure to express your passion for delivering exceptional customer service.
Highlight Relevant Skills: In your application, emphasise your proficiency with Office IT applications and your organisational skills. Provide examples of how you've successfully prioritised tasks and managed workloads in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Co-ordinator.
How to prepare for a job interview at Mears Group PLC
✨Showcase Your Multitasking Skills
As a Co-ordinator, you'll need to juggle multiple tasks efficiently. During the interview, share specific examples of how you've successfully managed competing priorities in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Highlight your experience in customer service. Be prepared to discuss how you've handled customer complaints and provided solutions, as this role requires a strong focus on customer satisfaction.
✨Familiarise Yourself with the Company
Research Mears Group and their commitment to social value and community support. Showing that you understand their values and mission can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to think on your feet or make quick decisions, as these skills are crucial for the Co-ordinator role.
