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- Tasks: As a Co-ordinator, you'll manage customer repair requests and schedule operatives efficiently.
- Company: Mears Group PLC is dedicated to delivering exceptional services while giving back to the community.
- Benefits: Enjoy 25 days annual leave, hybrid working options, and discounts on groceries and holidays.
- Why this job: Join a fast-paced team that values customer service and offers opportunities for personal growth.
- Qualifications: Proficiency in Office IT applications and excellent communication skills are essential.
- Other info: Mears promotes diversity and supports volunteering, ensuring a welcoming environment for all.
The predicted salary is between 22000 - 29000 £ per year.
Overview
Join to apply for the Co-ordinator role at Mears Group PLC.
Salary up to £28,700 per annum. Full time, Permanent, 40 hours per week, Monday to Friday 8.30am – 5pm.
Celtic Horizons is a forward-thinking organisation committed to enhancing the lives of our communities and customers. We take pride in delivering an outstanding service to our customers, ensuring their homes are safe, comfortable, and well-maintained. We deliver over 35,000 annual repairs, Void refurbishments and planned upgrades, Celtic Horizons also delivers estate services for United Welsh, including gas servicing, grounds maintenance, cleaning and facility management. Celtic Horizons was the first wholly owned subsidiary of its kind formed by United Welsh who have entered a partnership with Mears Group. Celtic Horizons care for over 6500 properties spanning over 11 local authority areas in South Wales.
Responsibilities
- Co-ordinate the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved.
- Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
- Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow-on jobs are actioned by the end of each day.
- A key person communicating between the resident and maintenance worker and client regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
- Work with all team members including administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
- Provide back up to all other coordinators, covering any absences and attend informal and formal company & client meetings and training sessions as required.
Role Criteria / Qualifications
- Educated to GCSE (or equivalent) in English & Maths.
- Experience of working in a pressurised environment and dealing with challenging situations.
- Good time management, planning & organisational skills.
- Good on computerised systems.
- Good written, verbal, questioning & interpersonal skills.
- Strong customers experience ethos.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Company Vehicle and Fuel Card
- Access to EAP Counselling sessions
Apply below or to discuss your application further; contact:
Beth Dunford (beth.dunford@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Employment type
- Full-time
Job function
- Other
Industries
- Facilities Services
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Co-ordinator employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Co-ordinator
✨Tip Number 1
Familiarise yourself with the geographical area of United Welsh stock. Understanding the local context will not only help you in scheduling operatives effectively but also impress your interviewers with your knowledge of the region.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Since the role involves dealing with tenants and contractors, showcasing your ability to manage difficult situations can set you apart from other candidates.
✨Tip Number 3
Practice your multitasking abilities. The Co-ordinator role is fast-paced, so demonstrating your capacity to juggle multiple tasks efficiently during the interview will highlight your suitability for the position.
✨Tip Number 4
Prepare examples of how you've successfully prioritised tasks in previous roles. This will show that you can think on your feet and make quick decisions, which is crucial for the Co-ordinator position.
We think you need these skills to ace Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and multitasking. Use specific examples that demonstrate your ability to handle a fast-paced environment, as this is crucial for the Co-ordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your geographical knowledge of United Welsh stock and how it relates to the job. Be sure to express your passion for delivering exceptional customer service.
Highlight Relevant Skills: In your application, emphasise your proficiency with Office IT applications and your organisational skills. Provide examples of how you've successfully prioritised tasks and managed workloads in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Co-ordinator.
How to prepare for a job interview at Mears Group PLC
✨Showcase Your Multitasking Skills
As a Co-ordinator, you'll need to juggle multiple tasks efficiently. During the interview, share specific examples of how you've successfully managed competing priorities in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Highlight your experience in customer service. Be prepared to discuss how you've handled customer complaints and provided solutions, as this role requires a strong focus on customer satisfaction.
✨Familiarise Yourself with the Company
Research Mears Group and their commitment to social value and community support. Showing that you understand their values and mission can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to think on your feet or make quick decisions, as these skills are crucial for the Co-ordinator role.
