At a Glance
- Tasks: Provide top-notch customer service and handle queries with professionalism.
- Company: Join Mears Group, a leading provider of housing and care services in the UK.
- Benefits: Enjoy 25 days annual leave, fun events, and discounts on groceries and holidays.
- Other info: Part-time role with flexible hours and opportunities for volunteering.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 10310 - 10310 £ per year.
Annual salary: up to £10,310.40 (£29,216.20 pro‑rated) per annum.
Location: Milton Keynes.
Contract: Part-time - Permanent, 15hrs per week, Monday to Friday - Office Based.
Company Overview
Mears Group is one of the UK's leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well‑maintained environments and exceptional customer experiences.
About the Role
As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem‑solving skills. Based at our Milton Keynes branch you will be a part of a local team supporting high standards of customer service across housing properties, ensuring best in class customer service and satisfying all safety, quality and cost control standards.
Key Responsibilities
- Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments.
- Accurately diagnose repairs by using the branch operating system.
- Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.
- Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to provide accurate information on time.
Role Criteria
- Previous experience in customer service.
- Ability to handle complaints and challenging situations.
- Excellent written and verbal communication skills.
- Good grasp of the English language written and verbal.
- Ability to work alone and as part of a team.
- Good telephone manner.
Desirable: call centre experience, background in repairs, and knowledge of Microsoft.
Benefits we can offer you
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Equal Opportunities
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Customer Service Advisor in Bletchley employer: Mears Group PLC
Mears Group PLC is an exceptional employer located in Leeds, offering a dynamic work environment where collaboration and innovation thrive. Employees benefit from a full-time, permanent contract, competitive remuneration, and opportunities for professional growth within a supportive team culture that values customer service excellence. Join us to be part of a company that prioritises employee development and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bletchley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mears Group PLC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mears Group PLC and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in Bletchley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mears Group PLC.
Get Familiar with Our Brand:Before applying, take some time to learn about Mears Group PLC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mears Group PLC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mears Group PLC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mears Group PLC will surely appreciate.
