At a Glance
- Tasks: Support customers in their housing journey and manage property allocations.
- Company: Join a leading housing management service dedicated to social impact.
- Benefits: Enjoy 25 days leave, volunteering opportunities, and exclusive staff perks.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a difference in people's lives while developing your career in housing.
- Qualifications: Experience in lettings or estate agency and strong customer service skills.
The predicted salary is between 32068 - 32068 £ per year.
Salary: £32,068.42 per annum plus £3,500 car allowance
Contract: Full time, 12-month fixed term contract
Hours: Full time, 37.5 hours, Monday to Friday, 8.30am – 5pm
Location: Basingstoke
About The Role
We are looking for a Property Advisor to deliver a frontline housing service, supporting customers at various stages of their tenancy journey. This role plays a key part in sourcing, assessing and allocating properties to ensure contractual targets are achieved while maintaining a high standard of customer service. Working primarily from the Basingstoke office, you will manage a varied caseload and build strong relationships with property providers and partners. Occasional travel to properties and alternative areas nationally may be required.
Key Responsibilities Include:
- Building relationships with letting agents and landlords
- Procuring properties in line with scheme requirements
- Managing a caseload of applications to secure suitable accommodation
- Managing a portfolio of housing stock and allocating appropriate accommodation
- Ensuring accurate and up to date records through case updates and stock audits
- Delivering regular reporting and escalating risks as appropriate
- Developing relationships with new and existing property providers and third parties
- Supporting colleagues and undertaking ad hoc projects when required
- Ensuring compliance with Mears code of conduct, contractual terms and group policies and procedures
Role Criteria:
- Experience within lettings or estate agency
- Strong customer service experience
- Ability to manage a large workload and work under pressure
- Good organisational and administrative skills
- Full UK driving licence
- Entitlement to work within the UK required; no visa sponsorship offered
Benefits We Can Offer You:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Access to EAP Counselling sessions
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply.
Property Advisor in Basingstoke employer: Mears Group PLC
At Mears Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Basingstoke, our team enjoys a range of benefits including generous annual leave, volunteering opportunities, and a commitment to diversity and inclusion, making it a fulfilling place to build a career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Property Advisor in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property sector and let them know you're on the hunt for a Property Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their approach to housing management and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in lettings or estate agency makes you the perfect fit for the Property Advisor role. Highlight your customer service skills and ability to manage a busy workload – these are key in this line of work.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and contributing to our mission of providing quality housing solutions.
We think you need these skills to ace Property Advisor in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Advisor role. Highlight your experience in lettings or estate agency, and showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing management and how your skills align with our mission. Keep it engaging and personal – we love a good story!
Showcase Your Organisational Skills:Since this role involves managing a varied caseload, make sure to highlight your organisational and administrative skills in your application. We need someone who can juggle multiple tasks without breaking a sweat!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mears Group PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Property Advisor inside out. Familiarise yourself with housing management services, tenancy journeys, and the importance of building relationships with landlords and letting agents. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service experience is crucial for this role, prepare examples from your past work where you've gone above and beyond for customers. Think about how you managed difficult situations or built rapport with clients. This will demonstrate your ability to handle the varied caseload you'll encounter as a Property Advisor.
✨Organisational Skills Matter
The job requires managing a large workload and staying organised. Be ready to discuss your methods for prioritising tasks and keeping track of multiple applications. You might even want to bring a planner or digital tool you use to manage your time effectively, as this can visually reinforce your organisational skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the Property Advisor role faces. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
