At a Glance
- Tasks: Provide first-line IT support and troubleshoot various tech issues.
- Company: Mear Technology, a growing Managed IT Services provider with a caring culture.
- Benefits: 12-month development opportunity with hands-on experience and potential for a permanent role.
- Other info: Close mentoring from experienced engineers and regular feedback for professional growth.
- Why this job: Gain real responsibility and broad technical exposure in a supportive team environment.
- Qualifications: Degree in IT or related field, strong communication skills, and a valid UK driving licence.
The predicted salary is between 25000 - 32000 £ per year.
Mear Technology is a growing Managed IT Services provider delivering reliable, responsive, and secure technology solutions to businesses across the UK. We pride ourselves on excellent customer service and building long‑term relationships with our clients. We are an honest, caring organisation looking for like‑minded individuals with a curious and empathetic approach to technology. As a small, close‑knit team, we do not pigeonhole people into a single role. Instead, we offer broad exposure across the services we provide, including IT support, networking, broadband, telecoms, security, and on‑site client work. Based in Eliburn, Livingston, we work together in the office as a team. We believe learning, collaboration, and professional development are best achieved by working side‑by‑side and supporting one another.
The Role
We are looking for a Graduate IT Support Technician (Level 1) to join our team and begin their career in IT. This role goes beyond traditional first‑line support. You will be encouraged to take ownership of issues from start to finish, with guidance and support from experienced engineers, allowing you to build confidence, technical skills, and real‑world understanding. This position is offered as a 12‑month fixed‑term contract, with a strong intention to offer a permanent role to the right candidate, subject to performance and business requirements.
Key Responsibilities
- Provide first‑line IT support via phone, email, and ticketing system
- Take ownership of support issues from initial report through to resolution, with support from senior staff
- Troubleshoot hardware, software, and basic networking issues
- Assist with on‑site and off‑site deployments, including installations and upgrades
- Support the setup and deployment of laptops, desktops, and network equipment
- Gain exposure to networking, broadband, telecoms, and security solutions
- Assist senior engineers with project and installation work
- Support the preparation of quotations and hardware recommendations
- Maintain clear documentation and contribute to internal knowledge articles
Our Approach to Learning
At Mear Technology, we believe the best way to learn is by seeing problems through from start to finish. We do not take issues away from Level 1 unnecessarily; instead, we encourage ownership while ensuring experienced team members are always available to provide guidance, mentoring, and support. You will never be expected to work alone without help, and responsibilities will grow naturally as your skills and confidence develop.
What We’re Looking For
- A strong team player who enjoys working collaboratively
- Empathetic and customer‑focused, understanding how IT issues affect people
- Professional, reliable, and demonstrates a strong work ethic
- Curious, proactive, and keen to learn
- Comfortable communicating with both technical and non‑technical users
- A degree in IT, Computing, Computer Science, or a related discipline (or equivalent experience)
- A genuine interest in technology and IT support
- Good communication and problem‑solving skills
- A valid UK driving licence (required for on‑site client visits)
What We Offer
- A 12‑month development opportunity
- Hands‑on experience across all aspects of an IT services business
- Close mentoring from experienced engineers
- Regular feedback and development reviews
- Strong potential for a permanent role for the right candidate
Ideal For
This role is ideal for graduates who want real responsibility, broad technical exposure, and the opportunity to grow within a supportive team while building a long‑term career in IT. We are looking to offer this role immediately to the successful applicant.
Graduate IT Support Technician (Level 1) - Livingston EH54 employer: Mear Technology Limited
Mear Technology is an exceptional employer for those starting their careers in IT, offering a supportive and collaborative work environment in Livingston. With a strong focus on professional development, employees gain hands-on experience across various IT services while receiving close mentoring from experienced engineers. The company values teamwork and encourages ownership of projects, making it an ideal place for graduates eager to learn and grow within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Support Technician (Level 1) - Livingston EH54
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Mear Technology Limited!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Mear Technology Limited.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Graduate IT Support Technician (Level 1) - Livingston EH54
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Mear Technology Limited and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Mear Technology Limited
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Mear Technology Limited.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Mear Technology Limited will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
