Receptionist / Administrator in Wigan

We are looking for an enthusiastic and reliable Receptionist to join our busy team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, is eager to learn and isn't afraid of hard work. No two days are the same, so we're looking for someone who can stay organised, adapt to changing priorities, and maintain a positive attitude under pressure.

The ideal candidate will:

• Be friendly, professional, and welcoming
• Have excellent communication and customer service skills
• Be enthusiastic and willing to learn new skills
• Thrive in a busy and varied role
• Be able to multitask and work efficiently
• Have good organisational skills and attention to detail
• Be a team player with a proactive approach

Main duties of the job:

• Greet patients and visitors at the reception desk and provide assistance
• Answer incoming telephone calls, respond to queries, and redirect as needed
• Book, cancel, and manage appointments using the practice's clinical system
• Process prescription requests, test results, and referral updates
• Ensure patient records are updated accurately and securely
• Handle urgent or sensitive situations calmly and professionally
• Liaise with GPs, nurses, and administrative teams to support patient care
• Maintain the reception area and adhere to infection control policies
• Manage patient registrations, document scanning, and correspondence
• Uphold data protection, confidentiality, and safeguarding protocols

About us:

Meadowview Surgery is a multidisciplinary practice comprising of 2 GP Partners, Practice Manager, Practice Nurses and Nursing Associate, Paramedic, and Counsellors. We are a GP training practice and work alongside TABA Primary Care Network.

Job responsibilities:

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Be able to adapt to the challenges and changes facing General Practice.
• Answering the telephone, taking messages and passing them on appropriately.
• Directing patients to digital platforms.
• Manage the reception desk ensuring surgeries run smoothly and efficiently.
• Processing all requests for repeat prescriptions in accordance with practice guidelines.
• Checking patients records and issuing reminders for long term condition reviews/blood tests etc.
• To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.
• Be able to cover all reception/administration tasks as necessary.
• Typing referral letters/Choose & Book referral letters.
• Process appointment requests by telephone and in person.
• Taking requests for home visits and ensure they are recorded and processed correctly.
• Liase with hospitals, primary health care team, social services, etc.
• Computer data entry updating patient records/working remotely/send digital information to patients and directing patients to digital platforms.
• Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session.
• Photocopy and shred as required.
• Maintaining confidentiality at all times.
• Receive patients and visitors courteously and efficiently.
• To have a thorough knowledge of all Practice procedures and policies.
• To work in accordance of written protocols.
• Any other tasks allocated by Practice Manager / GPs.
• All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness.

Confidentiality, Health & Safety, Equality and Diversity, Personal/Professional Development, Quality Contribution to the Implementation of Services.

Person Specification:

• GCSE grade A to C in English and Maths.
• Prior experience of working in a GP surgery, NHS setting, or other medical environment.
• Familiarity with EMIS, Docman, or similar.
• Knowledge of NHS processes (e.g. repeat prescriptions, referrals, QOF).
• NVQ level 2 in Health and Social Care.
• Experience of working in a GP Practice is preferred but not essential - full training will be provided to the successful candidate.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.