At a Glance
- Tasks: Lead daily operations at a top caravan and camping park, ensuring exceptional guest experiences.
- Company: Join an award-winning park in the beautiful Mortonhall Estate, a top tourism destination.
- Benefits: Enjoy a competitive salary, live-in accommodation, pension scheme, and ongoing training.
- Other info: Dynamic role with opportunities for career progression in a fast-paced setting.
- Why this job: Make a real impact in hospitality while developing your leadership skills in a vibrant environment.
- Qualifications: Previous supervisory experience in hospitality and strong customer service skills required.
The predicted salary is between 32772 - 32772 £ per year.
The Offer
- Full Time – Permanent Position
- £32,772.48 per annum, paid monthly
- Live-in accommodation available – 2 bed self-contained lodge.
- Company Pension Scheme
- Uniform and PPE provided where appropriate
- Ongoing training and personal development opportunities
- Opportunities for career progression within an established business
The Park
Set within the leafy surroundings of Mortonhall Estate, our award-winning caravan and camping park is one of Edinburgh’s leading tourism destinations, having achieved multiple Trip Advisor Certificate of Excellence awards. Operating all year round, the park offers touring and camping pitches alongside holiday accommodation including Wigwams, shepherd huts and holiday homes. We welcome guests from across the UK and internationally, delivering a high-quality visitor experience within a fast-paced hospitality and tourism environment.
The Role
Reporting directly to the General Manager, the Duty Manager will play a key operational leadership role within the day-to-day management of the caravan and camping park. This is a hands-on operational management position with responsibility across reception, reservations, administration, retail operations, accommodation standards, housekeeping coordination and wider park operations. The successful candidate will support the overall operational performance of the park whilst helping to lead and develop a customer-focused team. The role requires a proactive and highly organised individual who is capable of managing multiple operational priorities within a busy guest-facing environment. You will lead from the front, support daily operational delivery and assist in maintaining the high standards expected across all areas of the business. This position will also involve wider duty management responsibilities across the park operation, including supporting operational decision making, responding to guest issues, assisting with health and safety compliance and ensuring exceptional presentation and service standards are maintained at all times.
Key Responsibilities
- Support the day-to-day operational management of the caravan and camping park across reception, reservations, retail, administration and housekeeping departments
- Lead, supervise and support front of house and housekeeping teams to deliver exceptional guest experiences and high operational standards
- Manage guest enquiries, feedback and complaint resolution in a professional and customer-focused manner
- Coordinate accommodation turnaround operations, inspections and overall park presentation standards
- Assist with recruitment, induction, training and ongoing team development
- Support duty management responsibilities including operational decision making, incident response and guest escalations
- Complete administrative, reporting and cash handling procedures accurately and efficiently
- Monitor and maintain health and safety compliance, safe working practices and operational procedures across the park
- Work closely with the wider management team to support occupancy, operational performance and continuous improvement across the business
- Maintain a hands-on, proactive and flexible approach within a fast-paced hospitality and tourism environment
Skills & Experience Required
- Previous supervisory or management experience within hospitality, tourism, leisure or accommodation operations
- Strong leadership and team development skills
- Excellent customer service and communication abilities
- Ability to work effectively within a fast-paced operational environment
- Strong organisational and problem-solving skills
- Competent IT skills including Microsoft Word, Excel and email systems
- A practical, hands-on and flexible approach to work
- Confidence managing operational challenges and guest expectations
- Full UK driving licence preferred
Meadowhead is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Duty Manager - Edinburgh Carvan & Camping Park employer: Meadowhead Ltd (Inc. Mortonhall & Charterhall)
Join our award-winning caravan and camping park in the picturesque Mortonhall Estate, where we pride ourselves on delivering exceptional guest experiences in a vibrant hospitality environment. As a Duty Manager, you'll benefit from a competitive salary, live-in accommodation, and ongoing training opportunities, all while being part of a supportive team that values personal development and career progression. With a commitment to high operational standards and a focus on employee well-being, we offer a unique opportunity to thrive in one of Edinburgh's leading tourism destinations.
Contact Details:
Meadowhead Ltd (Inc. Mortonhall & Charterhall) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Edinburgh Carvan & Camping Park
✨Tip Number 1
Get to know the park! Before your interview, take a stroll around the Edinburgh Caravan & Camping Park. Familiarise yourself with the facilities and services they offer. This will not only impress them but also help you tailor your answers to show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous experience aligns with the responsibilities of the Duty Manager role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've successfully led a team in the past. Highlight your ability to manage multiple priorities and maintain high standards, just like they expect at the park.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager - Edinburgh Carvan & Camping Park
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any relevant hospitality experience to show us you're the right fit for the Duty Manager position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working in hospitality and how your leadership skills can enhance our team. Be genuine and let your personality come through!
Showcase Your Customer Service Skills:Since this role is all about delivering exceptional guest experiences, make sure to include examples of how you've handled customer enquiries or resolved complaints in the past. We love seeing how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Meadowhead Ltd (Inc. Mortonhall & Charterhall)
✨Know the Park Inside Out
Before your interview, take some time to research the caravan and camping park. Familiarise yourself with its history, awards, and the types of accommodation offered. This will not only show your genuine interest but also help you answer questions about how you can contribute to maintaining those high standards.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high operational standards, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Customer service is key in hospitality. Be ready to discuss specific instances where you've gone above and beyond for guests. Think about how you would handle guest complaints or feedback, and be prepared to share your strategies for ensuring exceptional guest experiences.
✨Prepare for Operational Scenarios
Expect situational questions that assess your problem-solving skills in a fast-paced environment. Think about potential challenges you might face as a Duty Manager and how you would address them. This could include managing multiple priorities or responding to health and safety issues, so have some scenarios in mind to discuss.
