Job summary
An exciting opportunity has become available within our Reception team at Meadowgreen Health Centre, we are looking for a receptionist to join our team! This is a part time vacancy for 20 hours per week.
The Practice is situated in the south of Sheffield providing care across 2 sites to almost 19,000 patients.
We are looking for an enthusiastic individual who thrives working as part of a team, in a fast paced but very friendly environment.
Main duties of the job
The receptionist is the first line of contact with our patients and visitors. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties.
You will work as part of the receptionist team maintaining an efficient service for the patients, doctors and nurses.
Reception experience and customer service is desirable, but training will be given to the successful candidate.
About us
Our 19,000 patient practice is based in two closely located sites in South Sheffield
Large clinical team comprising 6 GP Partners, 10 Salaried GPs, 10 Practice Nurses, 1 GP Assistant and 3 Healthcare Assistants. Large admin and reception team
We are a forward thinking innovative training practice with GP registrars, medical students, and student nurses.
We hold regular clinical team meetings, significant event reviews, and case management reviews with social workers and health visitors which allows us to provide good quality evidence based care to our registered list.
Guided by our values of compassion, respect, teamwork and continuous improvement, we strive to create a welcoming and supportive environment for both patients and staff. We are proud of our collaborative culture, commitment to high-quality healthcare, and focus on providing accessible, responsive services across our two sites.
Job description
Job responsibilities
The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.
- Maintain and monitor practice appointment system
- Maintain confidentiality at all times
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Make necessary arrangements for repeat prescriptions
- Data entry of new and temporary registrations and relevant patient information as requested
- Input data as necessary onto patients healthcare records
- Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
- Manage all queries as necessary in an efficient manner
- Support all clinical staff with general tasks as required
- Photocopy documentation as required
- Maintain a clean, tidy and effective working area
- Monitor and maintain the reception area and notice boards
- Action incoming emails and correspondence as necessary
- Complete opening and closing procedures in accordance with the rota
Person Specification
Qualifications
Essential
- Educated to GCSE level 4 or equivalent in Maths and English
- IT Literate
- Excellent written and verbal communication skills.
Desirable
- Experience in General Practice or similar environment
- Proficiency in computer software such as Microsoft Office (Word, Excel, Outlook)
- Familiarity of SystmOne.
- High level of accuracy and attention to detail.
- Ability to manage competing priorities and work to deadlines.
Experience
Essential
- Excellent organisational skills with the ability to prioritise and manage a busy workload.
- Effective time management skills and ability to meet deadlines.
- Professional, clear and polite telephone manner.
- High level of accuracy and attention to detail.
- Ability to maintain confidentiality and comply with GDPR and information governance requirements.
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to follow policies, procedures and clinical protocols.
- Flexible and adaptable approach to changing workloads and priorities.
- Ability to remain calm and professional when working under pressure.
Desirable
- Experience working in a GP Practice or Healthcare setting.
- Experience using SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Meadowgreen Health Centre
Address
Jordanthorpe Health Centre
1 Dyche Close
Sheffield
S8 8DJ
United Kingdom
Employer's website
