Guest Services Advisor - Billing Aquadrome - Northampton, Northamptonshire
Location: Billing Aquadrome NN3 9DA
Contract: Seasonal 16 hours (per week)
Job Summary:
The Guest Services Representative (Receptionist) is the first point of contact for visitors and guests. This role is responsible for providing a welcoming environment, handling front desk operations, and delivering excellent customer service to ensure a positive experience for all guests.
Key Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Answer, screen, and forward incoming phone calls
- Provide accurate information about services, facilities, or company policies
- Manage reservations, bookings, or appointments (if applicable)
- Handle guest inquiries, requests, and complaints efficiently
- Maintain a clean, organized, and presentable reception area
- Receive and sort mail, deliveries, and packages
- Assist with administrative tasks such as filing, data entry, and scheduling
- Coordinate with other departments to meet guest needs
- Ensure security procedures are followed (e.g., visitor logs, ID checks)
Requirements & Skills:
- Proven experience as a receptionist, front desk representative, orcustomer service role
- Excellent verbal and written communication skills
- Strong interpersonal and customer service abilities
- Professional appearance and attitude
- Ability to multitask and prioritize tasks effectively
- Basic computer skills (e.g., Microsoft Office, booking systems)
- Strong organizational skills and attention to detail
Preferred Qualifications:
- High school diploma or equivalent (college degree is a plus)
- Experience in hospitality, hotel, or customer-facing environments
- Knowledge of reservation or CRM systems
Working Conditions:
- May require working shifts, weekends, or holidays
- Fast-paced, customer-facing environment
