Pool Manager - Billing Aquadrome - Northampton, Northamptonshire

In this role, you\’ll be leading from the poolside, motivating and supporting your team to deliver outstanding service and ensuring high standards are maintained at all times. You\’ll manage performance by coaching and developing your team, tackling challenges head-on, and ensuring compliance with all health and safety regulations. From scheduling lifeguards and managing resources to keeping pool facilities safe, clean, and guest-ready, you\’ll play a key part in making every swim a positive experience.

Key Responsibilities:

• Team Leadership: Lead, motivate, and support the pool team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by creating a safe, welcoming, and enjoyable swimming environment.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee lifeguard scheduling, budgets, and poolside resources to maximise efficiency.
• Compliance and Safety: Maintain strict adherence to health and safety regulations, pool operating procedures, and company standards.
• Problem Solving: Quickly resolve any operational issues to ensure the smooth running of pool operations.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements:

• Proven experience in roles such as Swimming Pool Manager, Senior Lifeguard, or a similar leadership position in Sports, Leisure or Hospitality.
• PPO and SPTO certificates preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer:

• Competitive salary depending on experience
• On-site accommodation, subject to availability and T&Cs.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work. Billing Aquadrome is located in the Nene Valley, in the heart of Northamptonshire, set over 235 acres of green parkland and lakes, with fantastic facilities, stunning country walks, and fully stocked fishing lakes.