Assistant Leisure Manager - Billing Aquadrome - Northampton, Northamptonshire

Location: Crow Lane, Northampton NN3 9DA

Employment Type: Full Time - 40 hours, 5 days a week

Salary: £30,000

Shift Patterns: Mon – Fri / Weekends / Bank Holidays / Days

Reports to: Head of Water Activities

Meadow Bay Villages are actively seeking a full-time Assistant Manager to assist overseeing and managing their leisure offerings on site.

Our extensive aquatic offering includes the largest aqua park in Northamptonshire with a water sports offering, a state-of-the-art indoor swimming pool complete with a kids’ area and exciting water slides, an outdoor splash park, and a collection of premium hot tubs for relaxation and luxury.

We’re looking for enthusiastic and safety-focused individuals to join our team with a passion for water sports, to enhance the delivery of memorable experience for all visitors.

Minimum Requirements:

• Must meet the qualification standard.
• Be a team player with a willingness to learn.
• Have the desire to progress into a management role with experience in a leisure background (ideally in an outdoor aqua park or pool) or have at least a year’s management experience.
• Applicants must be 18+ (accommodation can be provided).

Job Specification:

• Work as part of the team to set up the site at the start of each session and close down post-sessions at the end of the day.
• Providing excellent customer service, ensuring each visitor has a successful, rewarding and enjoyable experience.
• Welcoming customers and staff to the facility.
• Monitoring the water ensures all water users are safe and follow the safety procedures/rules.
• Making sure the site follows our logged NOP & EAP procedures.
• Recording and upkeep of site maintenance.
• Ensuring all visitors are educated in, and adhere to the facilities etiquette and rules.
• Respond to those needing assistance; vigilantly monitor the participants to spot signs of struggle and signals for help/assistance.
• Leading rescues & training sessions as and where required.
• Carrying out daily/weekly safety checks on equipment and facilities to ensure all areas and equipment are fit for use and meet operational standards.

Essential Skills:

• Well organised and the ability to use your initiative to identify what needs to be done.
• The ability to delegate roles and keep our team working efficiently.
• Ability to build strong working relationships with customers, clients and staff.
• Flexible, adaptive mindset and approach to challenges.
• A ‘can do’ attitude, being prepared to get hands-on with the role if and when required.
• Excellent customer service and communication skills.
• A desire to learn, develop and grow in the role.
• Attention to detail in all aspects of work and areas of responsibility.

Desirable Qualifications:

• RLSS Lifeguarding Qualification (NPLQ, OWL or NVBLQ) - Essential.
• AED / First Aid Certificate.
• Pool Plant Operator (RLSS or STA).
• Paddle Sport Instructor.
• RLSS TA (OWL or NPLQ).

Staff Development:

As an employee you will be encouraged to take ownership of your ongoing development, as a company we believe good quality education and training are key to success and you will receive support to develop and grow your skills, this will include:

• Job-specific training and development, both at your induction and throughout your development pathway.
• Support to develop your own ‘Personal Development Plan’ - input from your manager to help you highlight what you need to work on and how to achieve it.
• Nationally recognised training and qualifications as part of your personalised development plan.

Team Benefits:

• Career progression opportunities.
• Employee Assistance Programme.
• 20% off Food & Drink while on the resort.
• 20% Team Discount on Holidays.

If this sounds like the opportunity for you and you would be a great fit as part of the dynamic, friendly team here at Meadow Bay Villages, then we’d love to hear from you.