At a Glance
- Tasks: Lead operations and ensure high standards in open space management.
- Company: Join a multi-award-winning company dedicated to community and environmental stewardship.
- Benefits: Up to £60,000 salary, generous bonus, 25 days leave, and top-tier pension.
- Other info: Dynamic office environment with opportunities for professional growth.
- Why this job: Make a real impact on communities and the environment while leading a passionate team.
- Qualifications: Proven experience in operational management and strong people skills required.
The predicted salary is between 60000 - 60000 £ per year.
Office-based role, not remote or hybrid. Up to £60,000 plus significant benefits package and bonus.
About Meadfleet: We are a Multi Award Winning, land owning Open Space Management Company, with a legacy of community building and environmental stewardship since 1995. We manage a diverse portfolio of over 350 residential developments and serve more than 40,000 customers throughout England and Wales. We are recognised as an industry leader, setting best practice standards through a commitment to excellence.
Role Purpose: This is an office-based role and the most senior operational position. Responsible for orchestrating and leading our field-based team, you will ensure the successful delivery of our high standards and delight our customers. Your department consists of ~15 Field-based Managers whose roles are to pro-actively manage and improve our open spaces within their region. Your department plays the key role in delivering and improving high quality spaces through:
- Landscape presentation
- Contractor performance
- Health and Safety compliance
- Customer service excellence
- Ecological enhancement and nature recovery
- Amenity improvements
We are seeking a skilled People Manager and Operational Leader to build on our success by driving continuous improvement and excellence across operational performance, customer experience, and environmental stewardship. In your role you will also act as a key bridge between the Directors and Operations team, and by extension, subcontractors and customers. Working closely with our Head of Policy, you will also be empowered to design, implement and iterate processes that deliver excellence and operational performance at a national scale. Some travel will be required as part of the role but is not expected to be frequent.
Key Responsibilities:
- Operational Leadership and Delivery: Take full accountability for operational excellence across all developments. Ensure standards, processes, and procedures are consistently applied across the portfolio. Oversee performance through structured reporting, inspections, and data analysis. Identify risks, issues, and non-conformities, ensuring swift resolution.
- Implementation and Performance Management: Translate strategic decisions into clear, actionable plans. Monitor progress of initiatives, ensuring delivery is on time and to standard. Maintain oversight of actions and drive accountability across the team. Ensure consistency in service delivery nationwide.
- Data, Reporting and Insight: Generate and analyse inspection data and operational reporting for accuracy and trends. Identify issues early and take corrective action. Maintain robust compliance records (e.g. tree and play area inspections). Provide clear, structured reporting to Directors.
- Financial and Commercial Oversight: Review and approve non-routine operational expenditure. Ensure value for money and operational necessity. Monitor delivery performance against agreed timelines and expectations.
- Contractor Performance Management: Oversee and develop subcontractor performance. Ensure service levels and quality standards are met. Resolve performance issues and manage escalations. Lead contractor replacement where required.
- Health and Safety Compliance: Champion a strong health and safety culture. Ensure compliance across all developments. Monitor and escalate risks appropriately. Ensure timely resolution of safety issues.
- Communication and Coordination: Promote a strong customer-focused culture. Champion customer satisfaction, recognising that visibility, accountability, and positive relationships with customers are fundamental.
Essential Skills and Experience:
- Proven experience in a senior operational management, delivery assurance, or leadership role with clear evidence of raising and achieving high standards during your tenure.
- Strong people and performance management with the ability to lead and inspire.
- Strong organisational skills with the ability to manage multiple priorities.
- A strong belief in, and commitment to, customer satisfaction and environmental stewardship.
- High attention to detail, with the ability to identify risks, inconsistencies, or performance issues and address them pro-actively.
- Strong understanding and effective use of operational reporting systems and performance data.
- Experience managing or overseeing subcontractors and external service providers.
- Clear, confident, and structured communication skills, suitable for working with senior leadership, field-based teams, contractors, and customers.
Experience within the open-space management industry is not necessary, and we welcome applicants with the right skillset and ambition from a wide range of backgrounds.
Desired Skills and Experience:
- Experience operating in a small to medium sized business environment with a hands-on, pragmatic approach.
- Demonstrable experience managing geographically dispersed teams and leading in a remote-working environment.
- Good working knowledge of health and safety compliance within operational environments.
Why Join Meadfleet:
- Generous package including salary and bonus scheme
- Annual Leave: 25 days + bank holidays
- Top Tier Pension: 10% employer contribution (non-contributory)
- Comprehensive Health and Protection: Private medical cover and death in service benefit
- Modern, air-conditioned office, with on-site parking
If you wish to learn more about this role, please send your CV and personalised Covering Letter to obtain a full job specification.
Head of Operations in Stevenage employer: Meadfleet Open Space Management
Meadfleet is an exceptional employer, offering a dynamic work environment in Stevenage where operational excellence meets environmental stewardship. With a generous benefits package, including a competitive salary, top-tier pension contributions, and comprehensive health coverage, employees are supported in their professional growth while contributing to meaningful community and ecological initiatives. The company fosters a culture of collaboration and accountability, empowering its leaders to drive continuous improvement and customer satisfaction across a diverse portfolio of residential developments.
Contact Details:
Meadfleet Open Space Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as someone who genuinely cares about the role and the company.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Operations in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Operations role. Highlight your operational leadership experience and any achievements that demonstrate your ability to drive excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Meadfleet. Share specific examples of how you've improved operational performance or customer satisfaction in previous roles.
Showcase Your People Management Skills:As a key part of this role, we want to see how you lead and inspire teams. Include examples of how you've successfully managed people and driven performance in your past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Meadfleet Open Space Management
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of the company. Understand their processes, standards, and how they manage their field teams. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your People Management Skills
As a Head of Operations, your ability to lead and inspire is crucial. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved performance. Highlight your approach to fostering a strong customer-focused culture.
✨Be Data-Driven
Familiarise yourself with operational reporting systems and performance data. Be ready to discuss how you've used data analysis to drive improvements in previous roles. This will demonstrate your analytical skills and your commitment to operational excellence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current challenges, team dynamics, and future goals. This shows that you're not just interested in the position but also in contributing to their success.
